atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Moved system - Major Alarm

Hi Greg,

Welcome to the forum.

Please let us know what lights are on the CPC and EVMC (Embedded Voice Mail Card) cards.

Also, please let us know what cables are plugged in from the EVMC to the CPC card and to what ports.

One mistake was leaving the system sit for 2 days. I pull 'em down & get power to the KSU asap, even if it maybe temp.

Some good advice I received from this forum is to use a UPS when moving a system. Have it fully charged and plug the system into it ASAP and move the UPS along with the KSU to keep it powered.

Good idea Merritt!

Great advice Merritt, and something I should have considered. I did consider plugging it in, but as I stated, every system I've ever worked with if it lost power and battery was dead just mean you had to reconfigure, not that it bricked the hardware.

I'm heading over to their office in a little bit and will report on the light status and wiring Stix1. Thank you.

Seems all the naysaying was for naught. Just returned from client's offices with a fully functional phone system left in my wake. Apparently one of the boards was not fully seated properly or something (though I already reset them once since installing). I took them all back out, and VERY carefully reseated each one, upon powering the system back up all phone lines and extensions are fully functional.

Now for the million dollar question... how do I find/reset the password so I can get into the system and run backups for potential future issues? (I'll probably start a new thread on that question but figured I would throw it out since I am typing already).

Greg

You need to know the version of the CPU and then have InterTel proprietary software to match the version.

While several people have told you already that the password isn't going to get you anything... I'll put it in computer guy terms (since I am a computer guy).

The web interface is useless and no effort should be wasted here, there is zero information here nor any config at all.
Neither will any serial port yield you an interface that is anything but a low-level debug monitor or set the basic bootstrap settings (ie. IP address to talk on the Network).

The *only* way to program/backup/do anything with an inter-tel system is with the proprietary inter-tel software running on a PC, and connecting over serial or an IP connection (or dialin modem).

This software is extremely version dependent (ie. you need the software for that exact version of code you are running). It is only available to Inter-Tel/Mitel dealers/techs (or very unofficial channels).

This software is the only way to backup or change a configuration.

This situation is pretty typical in the telephone equipment realm. Ie. Panasonic KSUs need their proprietary software (although most Panasonic systems being pretty fixed in config would default to a system that is close to what most companies using it would have setup anyway). Avaya is very proprietary software as well depending on hardware and config.

:thumb:

:nono: