|
|
Joined: Sep 2005
Posts: 840
Member
|
Member
Joined: Sep 2005
Posts: 840 |
You go to the hunt group and check the "ACD Agent No Answer- DND Message Number" and the "ACD Agent No Answer- DND Message Additional Text".
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: May 2008
Posts: 31
Member
|
OP
Member
Joined: May 2008
Posts: 31 |
Can you set it for how long the person would be in DND, like 3 minutes?
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
Member
Joined: Sep 2005
Posts: 840 |
No. The only qualifier is that an ACD agent received a ACD call and did not answer it when the 'No Answer Advance' timer expires.
Intelligent Router can log agents out when in DND longer than 'X'.
|
|
|
|
Joined: Dec 2011
Posts: 1
Member
|
Member
Joined: Dec 2011
Posts: 1 |
Banned for Spamming/Advertising.
|
|
|
Forums84
Topics94,297
Posts638,867
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
86
guests, and
354
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|