atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Incoming outside Calls number Not Showing on Display

yes I have already tried to connect a telephone with LCD directly to the analog line and it shows me the number of the caller (incoming call)
ok I will try with another analog phone with a display with the MMC601 to see if it will display the CID because I do not have a digital display (LCD) phone (DS/ITP-5000 Series Phones or 1.2.1 DCS Euro Phones)

There's another setting to display cid on analogue phones.
It's in mmc300 from memory, called something like cid to slt or cli phone

How did you program it with a keyset if you don't have a digital display set ? you mentioned you programmed with a digital keyset and now you don't have a digital display set? I'm confused

I have a digital phone (samsung DCS 6 keys) I don't have another phone, I suspect that the problem comes from the digital phone

Why would the 6 key set be the problem?If the display works then it shouldn't be the problem. I assume the 6 key set has a display?

The set you are trying to show call display on must ring on the incoming call to show cid. Otherwise it won't see the call display information unless you transfer and release a call to the station.

yes it has a display but it does not show me the cid but only 500 in the first line and 701 in the second line

500 is the group it is ringing and 701 is the trunk number. The manual you linked may not have the same mmc's that you need . Depending on what you have set in mc119 that could be cid working properly if you had line 1 set to display GroupName and line 2 set to display Trunk Number


Below is the North American mmc's needed to get it working. Yours may be different but the mmc names are probably similiar.


You are looking for :


MMC: 414 ASSIGN CALLER ID / ANI TRUNKS

Set each trunk ie 701 and 702 to CID Trunk





MMC: 312 ALLOW CID / ANI

Each extension that you want to get cid must be set to CID ALLOW under RCV (Receive)



MMC: 119 CALLER ID / ANI DISPLAY
Under CID DISP Choose what you want to see on the first display line ie Number first

Choose what you want on the second line of the display ie Name First

I chose Egypt because I did not find my country MOROCCO (MMC812), can the problem come from that.
I found in the installation manual officeserv 7030 The base board is equipped with switches SW1 to SW8 with the following configuration:
SW5, SW7, SW8: Reserved for future use (OFF recommended)
SW6: IP address Setting
- On: Default factory setting address
- Off: User setting address
SW1~SW4 The pins set the system's country code
so how can I place the last 4 to have my country MOROCCO

do i have to upgrade firmware of officesev 7030 ?

Considering no one knows what software version you are running how can we tell?I highly doubt anyone here can tell you if Morroco is a valid country to the system.If it was me I would choose a country that has the same public telephone interface ie ring voltage cid parameters as what you have.
If Morocco is not a country in mmc812 then who knows. I just looked at a OS100 older system and Morocco is a choice in mmc812. I don't have a 7030 running at the moment to look