web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
new installation - ip office BASIC. is there any way to answer calling group calls that are not answered using a specific mailbox? Also how do check another mailbox messages from other phones.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,345
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,345
Likes: 10
Checking another mailbox dial Intercom 778 instead of 777.
Don't know of a way to cover a calling group to a mailbox on Basic

Joined: May 2004
Posts: 1,665
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,665
Likes: 4
For the cost of another phone...you can get to Essential Edition...and not mess with Basic...(my suggestion)

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
Thanks guys, that's what I was thinking with the basic version, might go to essential. Did not know or forgot about the 778.

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
More problems with this install. It seems that whenever I try to do a call pickup I connect but can't hear the other caller. the worst is if the calls go through the auto attn. Right now all calls are answered by AA then most calls are routed to single phone that rings, others in the group try to pick up the call but can't hear the caller. the caller CAN hear them. very strange.. Any help???

Joined: May 2002
Posts: 4,302
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,302
Likes: 7
Have you tested the CO lines. And are they pots , digital or SIP

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
That was my first thought. They are digital coming through an adtran that converts to individual line. Is there a particular setting that needs to be checked??

Last edited by High Mesa Communications; 03/03/21 06:13 PM.
Joined: Jul 2001
Posts: 3,345
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,345
Likes: 10
Have you confirmed that the ringing phone DOES have 2-way audio when answering that call that is transferred from the AA, and that only using the Group Pickup to pull the call to another extension does NOT have 2-way audio? Because that's a really weird symptom.

Change the ICR to go directly to the group, bypassing the AA. Confirm again if the ringing phone has 2-way, and group pickup does not.

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
Seems to be only on transferred or call pickup calls that come through an intercom path. When the AA is not in the mix, they can use the call pickup, but if they answer the call, then transfer it to another extension they can't hear the caller.

Last edited by High Mesa Communications; 03/04/21 01:47 PM.
Joined: Jul 2001
Posts: 3,345
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,345
Likes: 10
What release, what kind of phones? J series had an issue on early R11 with no audio on transferred calls. Put the no audio call on hold or park and pick it back up and the audio would be there.

Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,308
Posts638,901
Members49,771
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,026 Shoretel
190,209 CTX100 install
188,384 1a2 system
Newest Members
dcl, Mansour, Dave Simmons, Soulece, Robbks
49,771 Registered Users
Top Posters(30 Days)
Toner 19
teleco 6
jsaad 5
dans 5
dexman 4
Yoda 3
Who's Online Now
5 members (KRRath, Touch Tone Tommy, Professor Shadow, jc2it, Toner), 136 guests, and 43 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5