web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#627441 02/15/19 04:05 PM
Joined: Feb 2019
Posts: 1
NMR Offline OP
Member
OP Offline
Member
Joined: Feb 2019
Posts: 1
having trouble accessing my voice mail on a Nortel T7316E system. Changed the VM remotely, now I get a high pitch- (fax-signal) . Not able to change or get into the VM using *9 or #5 any help would be greatly appreciated.
[email protected]

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

NMR #627445 02/15/19 05:25 PM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
"Nortel T7316E system"
T7316e is a phone not a system.
You should find out what system you have.


"Changed the VM remotely, now I get a high pitch- (fax-signal)"
Changed what part of VM?
What steps did you do to do what?

"or get into the VM using *9 or #5"
Those codes do not sound familiar.

Are you a user or the administrator?
Sounds like you might need a tech on site.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




NMR #627453 02/16/19 06:30 AM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
It appears when calling your business it is not a Nortel voicemail system but maybe an Avaya IP Office voicemail system.
You probably had a Norstar system at one time then migrated to an Avaya IP Office with a Norstar module to allow you to keep your phones.

If not IP Office then may a UCX by E-Metrotel.





=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




NMR #627462 02/16/19 03:52 PM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
See if that high pitch sound is actually a message left in the mailbox by mistake - in other words try and delete it.

NMR #627484 02/18/19 01:37 PM
Joined: Mar 2018
Posts: 345
Likes: 1
Member
Offline
Member
Joined: Mar 2018
Posts: 345
Likes: 1
It's also possible (if unlikely) the voicemail is a third party setup and not Nortel, Avaya, or E-Metrotel.


The Cloud is just someone else's computer!

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,280
Posts638,745
Members49,764
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,420 Shoretel
188,188 CTX100 install
187,027 1a2 system
Newest Members
Nadisale, andreww, gohunt, Darrick, telecopippo
49,764 Registered Users
Top Posters(30 Days)
Toner 16
teleco 4
jc2it 4
dexman 4
Who's Online Now
1 members (dumanbyy), 77 guests, and 101 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5