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Joined: Oct 2015
Posts: 19
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Can you check if you have anything in mmc306 under T/S No.? If you have something on that extension. Remove it and try dial out again. Temperor, Thank you for the suggestion. When I look at MMC 306 all but one extension is blank for the T/S No field. The only one with anything in there is an extension labeled "RECEIVING" and appears to be sending it to 505 Thanks again! -Dennis
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Joined: Oct 2015
Posts: 19
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So after looking further into my questioning of the FWD -> 508...I don't think it is related. I found MMC 102 (or 5.16.6 in the Installation Tool application) and there is the 508. That is just where that digital port is configured to forward to on a Busy/No Answer. What is confusing is that when the extension in question was re-assigned to that digital port...I was forwarded right away, and the user at that extension picked up. Strange. Above my head, that's for sure!
-Dennis
Last edited by Dennis Nolen Jr.; 12/07/17 03:48 PM.
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Joined: Oct 2015
Posts: 19
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Further testing:
I plugged the analog phone into the next available analog port in the card which is an entirely different extension. I was then able to dial out.
I reconfigured that analog port on the card to assign it to the desired extension....I was able to dial out without issue. There appears to be something stopping that specific port from being able to dial out. From what it seems, the extension that used to belong to this port used to be used in conference room which I'm assuming they didn't want them to be able to dial out.
I guess my problem is resolved as the extension I need to use can now dial out...but I'm still curious to troubleshoot this if anyone has any ideas! I'd love to know for future reference.
Thank you very much to all who contributed!
-Dennis
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Check the COS I think that may be the problem
Actually if you had the extension work on one port but not the other that doesn't seem to make sense as the settings should follow the extension.Did you use the set relocate feature or were you renumbering ?
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