web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#611131 06/15/17 05:51 AM
Joined: Jul 2012
Posts: 34
Brian A Offline OP
Member
OP Offline
Member
Joined: Jul 2012
Posts: 34
I had to change out a 3x8 because of failure. I have everything reprogrammed except for caller ID. It does not show on incoming calls anymore. I have proven that I am receiving from telco. I downloaded the manual but It does not offer me the call information options within my programming? I am assuming that my software version is not allowing it?


I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Brian A #611132 06/15/17 07:10 AM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
Correct.

You need DR5 or DR5.1

And if they have a Norstar Voice mail you need a DS 3X8
DS has Turquoise writing on it.
NON-DS has Black writing on it.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Curlycord #611143 06/15/17 03:45 PM
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
Originally Posted by Curlycord
You need DR5 or DR5.1

And if they have a Norstar Voice mail you need a DS 3X8
DS has Turquoise writing on it.
NON-DS has Black writing on it.

If 5.1, you don't need a 3x8 DR5-DS for voicemail.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Brian A #611145 06/15/17 03:53 PM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
Not sure what you said, almost French : )

For Caller ID you need Dr 5 or 5.1

For Voice Mail you need a DS 3X8 no matter what version.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Curlycord #611163 06/16/17 09:13 AM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Sorry Dave:
I am going to agree what Curlycord said.
You need a cabinet with DS for any voice mail.

Brian A:
Did you turn on Caller ID for each set AND for each ringing line?

A lot of techs miss that part.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Brian A #611175 06/16/17 01:16 PM
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
I believe you'll find that DR5.1 came out after the DS version and incorporates Disconnect Supervision. Confirmed in my compatibility charts.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Brian A #611177 06/16/17 01:20 PM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
Yes that is true but still my point is DS capability (if I need to reword it) is required regardless.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Brian A #611240 06/18/17 11:22 PM
Joined: Jan 2009
Posts: 849
Likes: 1
Member
Offline
Member
Joined: Jan 2009
Posts: 849
Likes: 1
Can't you use a Call Pilot on DR 5 or 5.1 as well?

Brian A #611241 06/18/17 11:48 PM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
The point is, for Voice Mail to work it needs DS software on the Norstar. As long as the correct version of Norstar is mated with the correct software on Flash or Call Pilot AND the software has DS then it works ok.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Brian A #611244 06/19/17 05:55 AM
Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
CallPilot 100/150 is compatible with 3X8 DR5.1 only (no other DR5 KSUs are compatible) but Park And Page, AMIS and Feature 986 (Transfer To Mailbox) are not available at this time on DR5.1.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada





Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,287
Posts638,784
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,902 Shoretel
188,980 CTX100 install
187,206 1a2 system
Newest Members
A2A Networks, James D., Nadisale, andreww, gohunt
49,766 Registered Users
Top Posters(30 Days)
Toner 22
teleco 5
dexman 4
dans 3
Who's Online Now
0 members (), 153 guests, and 165 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5