atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems No Dial Tone yet inbound and outbound calls are working?

Okay... thank you very much for the suggestion. I've done exactly what you suggested, Inter-Tel Certified.

Here's what the Database Repair Utility reported:

===================================================
Test: Cleanup
===================================================

Route Group 0xP1001 is not being used / Deleted Record
Route Group 0xP1002 is not being used / Deleted Record
Route Group 0xP1004 is not being used / Deleted Record
Route Group 0xP1005 is not being used / Deleted Record
Route Group 0xP1006 is not being used / Deleted Record
Route Group 0xP1007 is not being used / Deleted Record
Route Group 0xP1008 is not being used / Deleted Record
Route Group 0xP1009 is not being used / Deleted Record
Route Group 0xP1010 is not being used / Deleted Record
Route Group 0xP1012 is not being used / Deleted Record
Keyset Key Map 4 is not being used / Deleted Record

===================================================
Test: Referential Integrity
===================================================

[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [6] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [7] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [9] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [10] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [11] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [12] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [13] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [14] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [15] / Deleted Record
[DeviceOrdering]/[device_id] contains an invalid reference to [Devices]/[device_id] [17] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record
[KeysetKeyMapKeys]/[keyset_key_map_id] contains an invalid reference to [KeysetKeyMaps]/[keyset_key_map_id] [4] / Deleted Record

Maybe, but unfortunately that won't be free as it would require buying a new PAL.

Don't worry about alarm 114, just the T1 synching back up and completely normal.

It's interesting you hear an audible alarm before it resets considering the system doesn't have one. I'm thinking battery backup. Is the system plugged into one? If so 86 it and allow run time.

There is an APC battery back-up/UPS attached to the system. I don't think it's malfunctioning (lights look good) but I'll connect it to just a regular surge protector just to eliminate the UPS as a possible culprit. Do you think based on the output from the Database Repair Util that the errors it fixed could have been causing the system to reset?

Honestly, no. You might have saved a little memory, but I doubt it solved it. This seems to me like something environmental.

I agree that it sounds like the environment. You best bet is if you can catch the pattern and be in the room at the same time as a reset to document exactly what occurs. Mainly looking for any of your power supply lights to go out or certain cards that go busy. One other thing you may try is to power down the system and reseat all of the cards to make sure there is a good connection. I have had issues with Techs screwing the cabinet down too tight and the backplane being off wack.

I had an Intertel tech. look at it last week and he couldn't find anything wrong...aside from us not getting name and number caller ID with our PRI/PAL ...which no one has ever been able to figure out (we just get number).

After the tech. left the system again went down (reset). I took a deep breath and made sure there were no baseball bats handy. I removed the phone system from the UPS we had it on. I think that must have been the problem. It's odd, because I have a PC attached to that UPS as well and it never goes down when the phone system does. But, I'm going to see how things go. If the system is up for two weeks straight, I'm going to conclude that it was the UPS causing the issue and I'll likely replace it. Why a UPS would cause the dial tone issues... I have no idea. I suppose it could have been underpowered or some such, or the resets were causing the PBX to not always come back up correctly. In any event, it will sometimes take a week before the resets start happening... so, I think two weeks is a good litmus.

Thanks to everyone who took the time to help with this issue. I learned a lot. I will post back after another week to let everyone know whether or not the resets continued. In the meantime, I procured a replacement power supply and CPU card... so, I think I'm pretty well covered if it turns out not to be environmental.