Hi, We've programmed the system for music, but there's still no audio playing. We've connected the external MOH player with a 3.5mm audio jack. The tones will play, but the on-hold message won't. Does anyone have any thoughts on this?
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Are you using a mono or stereo jack? Book calls for mono, but then explains it in stereo. If you try using a stereo jack, you don't use the normal tip & ring ends. Use the tip and the farthest away from the tip (sleeve or ground). You can also punch down the wire to the 66-block on pair 13. Tip-Black/Green Ring-Green/Black
Also - if you are using a Stereo SOURCE. Then tie the left & right together for the sound(Ring) and then the Ground(Tip) will be your other connection.
If still no sound try flipping Tip & Ring If still no sound, then someone blew up the MOH circuit
If CON is the opposite of PRO Then what is the opposite of Progress?
Thanks for all the help everyone! We'd changed the programming to be music. After troubleshooting with the client for a while she mentioned the cable going into the BCM50 wasn't seated tightly. The equipment came with an RCA to 3.5mm adapter. When she plugged that in, there was a secure connection. After going back and forth trying different things, one thing we didn't try again after she had a secure connection was changing out the piggyback cable from the red to white connector. When her tech recovered from his emergency surgery he walked in, switched from the red to the white connector and everything is working fine. Embarrassing on my part to not have her switch those after the connection was secure. Thanks again for everyone's help!