atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Continue to hold message

i cant seem to find where i can set the value for the CRA's over flow and announcement timers to hangup.

Two different items that are not related:

Overflow and announcement timers are located in the hunt group (System).

Hang-up is under digit translations in the Call Routing Announcement (Voice Processor).

so when socaljake says not to trnasfer to the hUNT GROUP AGAIN IT MEANS NOT TO HAVE ANY KIND OF TRANSFER CONFIGURED IN THE DIGIT TRANSLATION OF THE oVERFLOW CRA. Correct?

You can make the digit translations anything you want, so long as Time Out goes to hang-up.

For example, if your greeting says "continue to hold or press zero to leave a message", you could point the zero digit translation to a mailbox.

If Time Out is anything except hang-up, the call will be pulled out of the hung group after the greeting is played.

Hello SeaTec, here's the keys to remember about the 3 hunt group timers and destinations:
ANNOUNCEMENT destination does NOT leave hunt group and is only performed once.
OVERFLOW destination does NOT leave hunt group and repeats each time this timer expires.
RECALL destination DOES leave hunt group and is only performed once.

So, whenever you use a CRA [to create a queue message], use HANG UP (not TRANSFER) in digit translation to keep caller's position in queue. Also, always use RECALL destination when you want to take caller in a different direction and NOT have them accidentally picked up by available hunt group member/agent (ie. leaving a VM msg).