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Joined: Nov 2006
Posts: 241
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Joined: Nov 2006
Posts: 241 |
Originally posted by dfleschute:
The headset connect tone is only used on phones having Agents with Auto-Connect. The phones in question do not have the Headset connect tone active. Where did you read that? From the manual: “Headset Connect Tone†Station Flag
12.85 The “Headset Connect Tone†flag will send a single tone to a headset, instead of normal
phone ring tones, when a call is ringing at the station (non-handsfree intercom call, outside
call, queue callback, or reminder message). The tone is sent only once, when the call is
received, and will not repeat even if the call continues to ring unanswered. It is intended as a
“wake up†tone for headsets that have a power-saving function that allows the device to
“sleep†if idle for a set period. The flag is programmed on a station-by-station basis. By default
the flag is disabled.
60% of the time it works every time
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Joined: Aug 2005
Posts: 908
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OP
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Joined: Aug 2005
Posts: 908 |
No. That's how our phones are set. We have two call centers. The center receiving the high volume of calls have auto connect agents and the headset tone enabled. The other receives relatively few calls. They don't wear their headsets until a call is routed to them. So those agents are not auto connect and do not have the headset tone enabled.
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Joined: Nov 2006
Posts: 241
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Joined: Nov 2006
Posts: 241 |
What I'm saying is I don't see the correlation between auto connect and the headset connect tone flag.
I understand auto connect Agents receive a short tone before being connected, but that is different. All I'm trying to suggest is if you enable headset connect tones and it wakes the sleepy headset up then your problem is fixed. It can't hurt, can it?
60% of the time it works every time
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
I didn't follow your line of thought. I've not heard of the headsets going into sleep mode. I've been here four years. We've been using the same headsets and phones the entire time. This just started a little over a month ago.
I'll make the change to the flag.
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