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Joined: Jun 2016
Posts: 1
OP Offline
Joined: Jun 2016
Posts: 1
I have looked at a lot of previous posts but I cannot find the answer to this problem. Call Pilot 100 outbound transfer from an external call does not work.

A call comes into Auto Attendant and transfers to an extension which is configured for Outbound Transfer. The CP attempts the transfer, seizes a line and then stops. If I don't press anything the voice mail system picks up. If I press the 7 key (something I found elsewhere as a suggestion) the automated message then says "The routing resources needed for this call are busy."

I've tried configuring the system with route, line and pool but nothing is working. I need this working on several different extensions as soon as possible. Many of the technicians want to send calls to their cell phones when they're in the field, but without this option working I can't help them. I know it's within specs, but clueless as to why its not working.

Can anyone help? Thanks in advance!


Last edited by Cyclonic TEL; 06/16/16 11:03 AM.
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
What is you phone system and version?
What phone lines are you using - POTS, PRI ??

Did you enable redirect for that extension?

Are you using 9=line pool OR 9=routing.
Must use routing.

If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Feb 2005
Posts: 1,615
Joined: Feb 2005
Posts: 1,615
Also which one are you trying to configure?

External Transfer from the set or External Transfer from the mailbox?
They are two different setups as they are two different features.

Sounds like you complaining that the set does not forward yet your trying to configure the mailbox transfer method.

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Toronto, Canada

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