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Joined: Jan 2015
Posts: 18
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Joined: Jan 2015
Posts: 18
I have a Nortel BCM 50 with PRI ringing in on all phones, whats happen 2 to 3 times a day a incoming line only rings in on the Prime Station and no where else. Customer says it the 800 #, but the 800 # should be pigback off incoming #s, what I'm I missing ?

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Joined: Feb 2005
Posts: 1,615
Joined: Feb 2005
Posts: 1,615
Too many variables without knowing the setup/programming on site.

How do they know its only the 800 service line?
Does the 800 line point to a separate target line (DID)?

Make the Prime Set = None
Make sure there is enough appearances on the sets to answer the calls in case more than one 800 call comes in at the same time.

[Linked Image from telcopc.ca]
Toronto, Canada

Joined: Oct 2012
Posts: 251
Joined: Oct 2012
Posts: 251
If they're sure it's the 800 line, then it sounds like the 800 number is not forwarded to the main line but is sending it's own digits - try building a target line for the 800 number's received digits & assign all the extensions that should be ringing.

Dallas & Fort Worth, TX

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