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Tonight I experimented enough with the tenant features to think that it will work just like you said (not that I didn't believe you!). One thing I found is that it seems like the call routing in 225 seems to only follow tenant 1's schedule. I guess you have to assign the department to a tenant then do the routing in 331. Also, turning on tenants blew out my Automatic Day/Night tables. Hopefully there aren't any other unexpected things that changed.

Thanks for your help!

Depending on which extensions are in Tenant 1 and tenant 2, the Day/Night tables should have stayed the same for tenant 1. You will need to make a new table for tenant 2. If you look at the department programming, there is a place to designate which tenant is in that department. You have to make a new department to include call coverage as well as call rerouting for the new tenant group.

Rcaman

Do I need to make a new department or can I just assign the department I already have to tenant 2?

Steve

I set up Tenant 2 and things seem to be working for the most part. For some reason the caller ID was goofed up. I had to manually set each extension's ID that was assigned to tenant 2. Do I need to make any changes in 2131? At this point, the lines appear to be set to tenant 1. They seem to receive and send calls okay though.

Steve

I assume you are referring to the outgoing caller ID. When changing tenant, the outgoing caller has to be set for each extension in the new tenant.

Outgoing calls will route correctly unless you enable "CO tenant check" in form 169. Then the tenant whose CO trunks are listed as tenant 1 will only be accessable to tenant 1 and those associated with tenant 2 would be accessable to tenant 2, etc. You make CO Trunk tenant differences in 2131 if you want to segregate the trunks to specific tenants.

The departments are populated by extension members. Unless you want to segregate tenants, then you can have mixed tenants in a department, however, if you segregate CO Trunks in 2131, and make tenants in 31, then the departments will have to follow the tenant.

Rcaman

I am not doing the tenant check, so it sounds like I should be good with not assigning the trunks.

I appreciate your help!! If you don't hear from me, everything must be working.

Steve