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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
As i said ... get a phone tech onsite and it will be solved within an hour.
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Joined: Jun 2015
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OP
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At x10 if you dial intercom 777 ,the voicemail should answer
enter x10 ,enter password follow prompts to either listen to messages or record greetings.
your messages may be in x10 voicemail. -- Yes there is a greeting on there that we can change but that is not the greeting the customers are hearing overnight and there are no messages in our inbox on X10 when we check it the next day. Do F 59 that will tell you the version -- PACS R7.0910 Doesn't matter what model phone you're using, doesn't matter what release of ACS you're using, we need to know which version of voice mail you're using. Press Intercom and dial 777. Then tell us EXACTLY what Joyce the Voice says when she answers. "Welcome to Partner Mail". "Welcome to Partner Mail VS". "Welcome to Partner Messaging". "Welcome to Partner Voice Messaging".
That will tell us what to tell you what to do next. -- Welcoming to Partner Voice Messaging Please enter X and # sign What I don't understand is how Charter could possibly wipe out the Partner system's voice mail by simply activating their imbedded service.  They obviously couldn't do that. Seems like the perfect time to call a phone tech  It's not like they did it seems to just have overridden what we had all set up and now that's even gone. So I don't know if the phones just need to be reset or what. I've tried calling and even e-mail our contact person and have gotten no response.  I've changed the overnight message once before I just don't remember how I did it! Ugh.
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Joined: Dec 2005
Posts: 9,166 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,166 Likes: 8 |
The Partner Voice Messaging doesn't have day and night menu options. The Partner Mail VS and Avaya Partner Messaging do.
I Love FEATURE 00
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Joined: Jun 2015
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OP
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The Partner Voice Messaging doesn't have day and night menu options. The Partner Mail VS and Avaya Partner Messaging do. I don't know if I'd consider it a night message because we do not turn on the "night" button feature when we leave. This is just a general voicemail message on the X10 line that customers hear when they dial that phone number after hours and it proceeds to tell them to visit our website for hours, gift certificates, etc... All I would probably need is a list of feature buttons or ICOM codes or something to access that menu to change it to the message we need to let our customers know that the VM feature doesn't work.
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Joined: Dec 2005
Posts: 9,166 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,166 Likes: 8 |
Do incoming calls that are not answered supposed to be answered by x10's mailbox
I Love FEATURE 00
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Joined: Jun 2015
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Do incoming calls that are not answered supposed to be answered by x10's mailbox They usually always were. We don't have any other mailboxes for our 3 lines. Ext 10 is our main mailbox for our business
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
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Check option #208 from x10 or x11. Are the 3 lines assigned to x10? #208 is Line Coverage Extension. #321 determines the number of rings before the call is sent to the voice mail.
I Love FEATURE 00
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Joined: Jun 2015
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Check option #208 from x10 or x11. Are the 3 lines assigned to x10? #208 is Line Coverage Extension. #321 determines the number of rings before the call is sent to the voice mail. We have no ext 11. Our lines 3, 4, and 5 all can leave VM on ext. 10. Number of rings doesn't matter to me. Just want to change the overnight message on ext 10.
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Joined: Dec 2005
Posts: 9,166 Likes: 8
Spam Hunter
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Spam Hunter
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After hours...can people leave a message on x10, or does the system play a message and then hang up?
Either way, sign into x10's voicemail...FEATURE 777...press # (if you are using that extension)...enter the mailbox password and then follow the prompts to re-record the message.
I Love FEATURE 00
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Joined: Jun 2015
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Joined: Jun 2015
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After hours...can people leave a message on x10, or does the system play a message and then hang up?
Either way, sign into x10's voicemail...FEATURE 777...press # (if you are using that extension)...enter the mailbox password and then follow the prompts to re-record the message. Yes and even our co workers have tested the voicemail. It plays the overnight greeting for them and beeps for them to leave a message and once we leave the message nothing arrives in X10's VM box...So these messages are going somewhere but we are unable to access them. Lord only knows how many voice mails we actually have since June 1st when we lost the feature to begin with! -- The personal greeting is not what needs to be changed.
Last edited by PDS1414; 06/27/15 03:08 PM.
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