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Joined: May 2005
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OP
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Joined: May 2005
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My customer has reported that they are receiving voicemail messages up to 5 days after they were recorded. This was a two port voicemail setup as an auto attendant. I added a two port expansion. System is an ACS308 Ver 3.0 Has anyone run into this and have a solution?
MNBob
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Joined: Dec 2005
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I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7).
I Love FEATURE 00
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7). Not AA group, but hunt group (7) which is the VM hunt group.  I would start by making absolutely sure that the proper ports are assigned in HG 7 only! If all else fails, default the ACS and VM and start from scratch.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Dec 2005
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Spam Hunter
Joined: Dec 2005
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Ack!!! How did that one slip past my self checker??? 
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Ack!!! How did that one slip past my self checker??? Your like the rest of us Paul, Your getting OLD! LOL
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
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"Mature" has a better "ring" to it. 
I Love FEATURE 00
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Joined: Feb 2005
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Joined: Feb 2005
Posts: 12,335 Likes: 3 |
I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7). Not AA group, but hunt group (7) which is the VM hunt group. I would start by making absolutely sure that the proper ports are assigned in HG 7 only! I've not heard of that causing the OPs problem but it's certainly good advice anyway. Before defaulting the system and rebuilding from scratch I would try doing a reset. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Dec 2005
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It was a while ago so I'm a bit fuzzy on the specifics. But the idea was floated that the problem had something to do with the port that the voice mail uses to signal the processor to turn on the MWL.
Anywhoo, let's see if a system reset clears the problem.
I Love FEATURE 00
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Joined: Feb 2005
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Yes, the first assigned VM port is used to send information from the processor to the messaging such as MW light on and off, night service on/off, time, etc. But the OP is not clear about the problem he is having. I understood him to say that when you log into a mailbox it will say "old messages" even though new ones have been left and they show up some time later.
If the MW light fails to indicate new messages until some time later but the messages are there then I would check the VM port assignments. But if it's the former, then there is some other problem and that's often cured by a reset.
-Hal
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Joined: Dec 2005
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True...The OP is a bit unclear.
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