web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2012
Posts: 57
MEM5449 Offline OP
OP Offline
Joined: Aug 2012
Posts: 57
I have a client who swears calls (thru auto attendant) ring the wrong phone. I have only been able to duplicate their claim twice out of 10 test calls. I call the system, dial ext 222 and MOST of the time end up getting 222. I did get 221 a couple times. How is that possible? It should either work correctly ALL of the time or none of the time. I have checked to make sure there is no forwarding on 222 and there is not. I am thinking the client is mistaken, but I am trying to save a 100mi drive just to find out they're answering the phone incorrectly (or something funky). BTW, they do have key '2' programmed in Auto Attd menu options to transfer to 222, but I tested both dialing 2 and also 222 and it worked correctly both times. Any ideas?

Last edited by MEM5449; 04/11/14 02:34 PM.
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada

Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Feb 2005
Posts: 1,615
Joined: Feb 2005
Posts: 1,615
Upgrade the CP to latest 3.1, it will fix DTMF issue in earlier rls/s

[Linked Image from telcopc.ca]
Toronto, Canada

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,432 Shoretel
190,702 CTX100 install
189,193 1a2 system
Newest Members
wierderal, dante2, Rupert, igor11176, hamishegg
49,781 Registered Users
Top Posters(30 Days)
Toner 12
Rupert 7
tim10 5
lyte 4
whoami 3
Who's Online Now
0 members (), 117 guests, and 26 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5