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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Here is an old note that I apparently typed up:
Setting up Auto attendant on the SBX:
In order to have touch tones work when calls are directly ringing
to the auto-attendant you have to go in to CO LINE LIST and choose
the lines and click refresh and the right click choose UPDATE TOOL
Check Mark the DISA on/off box and then put the VMIB message in the
Box next to it
Once again I'm going back sometime and haven't really worked on the SBX in a long time. There you go! You cannot program the lines to ring to an AA the same as to a phone...you have to make it a DISA destination or you will not get any tones, the CCR greeting becomes effectively announce only. I assumed that the lines were programmed as DISA, but they may not be.....we shall find out soon.
Last edited by Derrick; 03/21/14 10:49 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Mar 2007
Posts: 179
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OP
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Joined: Mar 2007
Posts: 179 |
This isn't any thing to do with the vmail or CCR. It is just when there are plain old phone calls. I tried the inbound direction today (which is the one that doesn't work) from my butt set across the line. Answered the call. Was able to push buttons and the distant party heard my tones. At the same time the secretary also answered the call, so we were party-lined to the distant end. She tried to push a couple buttons, distant party and me on my butt-set did not hear them, just a click that almost sounded like you pushed mute, then released.
Their auto attendant works fine after hours or when delayed. Tones coming down the trunks are fine. It is just on INBOUND calls that the tones are not generated. Outbound calls are also fine.
I did generate a ticket this morning with Vertical on this issue.
RUSS K.
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Sorry, I misunderstood. I thought you meant inbound callers could not send DTMF to the SBX. I've never tried to do DTMF to an incoming call.
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Joined: Mar 2007
Posts: 179
Member
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OP
Member
Joined: Mar 2007
Posts: 179 |
Got it working. If line drop using CPT is on, it won't generate DTMF on an inbound call. Called TS yesterday, and I had line drop using CPT turned on. Turning it off fixed the issue. I don't know why I had that turned on, but now it works.
RUSS K.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Thanks for getting back to us...it isn't that hard to turn on or off something without knowing it or sometimes the system does it itself. There is a enblock function that turned on (or was it off?) on one of my SBX installs and then some users could not dial out..no tones.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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