atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems You Won't Believe This

I know what you mean.
It's tough enough completing against other vendors, but against the manufacture, imposible.
Hang in there.

Even during the good 'ol days of Vodavi, I learned first hand that even they sold direct to "national accounts" (and that term was defined rather loosely) and that the cost of equipment to the end user was the identical wholesale cost that I paid. Why, I even Googled a price list and found our dealer pricing lists on one end user's site! It was always the latest one so I even started using it to check for price increases. Go figure.

I learned of this when Vodavi arranged for us to install their proposed system. They even had me do the whole dog and pony show for the prospect but in the end, Vodavi didn't get the sale.

Now, with the Internet, I wonder how small shops can even stay alive.

It's true, the Internet has made everything less profitable.
We just try to make it up else where.

Don't walk, run from Vertical as fast as you can. Vertical needed the sale even at the discount because SW subscriptions and power supplies will make their money back. No support without the SW current.