atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems ip phone issues

Ok heres what i got. i have a bcm 50 with 1140e ip phones. i am running a public ip address for the ip phones to connect to the system (which they connect flawlessly). My problem is i get no audio from the sets. i can pick up and dial an extension and it will call to it, but if i access intercom on handsfree i hear no tone nor do i hear it when i lift the handset. however the weird part is if i call one of the ip phones from a digital set and answer the call, after i hang up that call i can access intercom dial tone from the handset and speaker. but if i let the phone sit idle for a little while it will go back to no tone at all until i call it from a digital set. any thoughts on this one would be greatly appreciated. thank you for reading.

Sounds like your UDP data packets are being blocked or not forwarded by your router/firewall. I'll bet if you put the set on the local LAN it will work fine. Check that and let us know.

Absolutely correct on that sir. took it off of our netgear and worked like a charm. now to try to figure out router settings. thanks for the advise I'll keep posted on my end result.