atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems The PMS system has sent a message for an extension that does not exist or is not functioning

Which voice mail system are you using?

we are using inbuilt Voice Mail System not using any external one.

If i Dial 700 and dial the System Admin Mailbox
i am getting the following options.

broadcast Message
welcome Message
instruction Menu Message
Anouncement Message
Erase all meesage in a mailbox
Delete of Security
Interactive prompts
System prompt customization
System power down
Directory Dialling Message
Mailbox Names
Answering Schedule Override

We're getting closer. Now, I need to know if you are using Intramail (it will be a compact flash card on the processor), or AspireMail (it will be a separate card in the system cabinet.)

Also - when doing programming changes to the Aspire, do you program through a telephone set, WebPro or PC Pro?

we are using WebPro to make changes to the system.

If you are using WebPRo and Intramail, look in program # 47-13. That is the dial action tables.

Hi,

In 47-13,
The following Options have entered.
Dial action table 1 is only configured, remaining nothing is configured. in Dial action table 1 please find the below

Action Data
01-1 UND
02-2 UND
03-3 UTRF XXX
04-4 UTRF XXX
05-5 UND
06-6 UND
07-7 UND
08-8 UND
09-9 HANGUP
10-0 UTRF 301
11-* REC1 IXXX
12-# LOGON IXXX
13- UTRF 301
(TIMEOUT)

Please help me.

Siva, like Toolie said, program 05-5 UND in that same table like the other extensions 03, and 04. So 05-5 UND would become 05-5 UTRF XXX.

Hello, i have changed 05-5 to UTRL XXX, still i am getting that extension doesnot exist. Please help me.

It's UTRF, not UTRL