Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
Hi

I have to setup someone at work where his cell and ext. rings at the same time. I could simply create a virtual and have these two ring etc..

However in 24.09 - call forward what is the purpose of "call forward both ring"? seems to me this would be the option to have more then one ring, but after testing it it didn't work.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
Call FWD both won't work to a virtual that is FWD outside. To get this to work you will need to setup a "Mobile Ext" CFBoth will work to a mobile ext. I use it all the time in the office when I'm roaming around..


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
thanks for the reply

Ya I just realized with virtual I can't do that. So how exactly do I set it up the way you mentioned?
never used the call forward both rings opt

Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
For the record
I setup a virtual ext. forwarding all calls to the cell phone number then put in function CFBoth on the internal phone enabled and it didn't call the cell.

but if I setup this internal phone with CFBoth and put in any physical extension both phones do ring...

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
See this info on setting up a Mobile Ext
https://dl.dropbox.com/u/15032525/mobile_extension.pdf


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
Paul

thanks so much for the doc information. I got it working, at least have both phones ringing at the same time anyways so I just have to figure out the forward to VM which is in the doc. Anyways thanks again as I was busting my head with this!

Guy

Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
one last note sorry, I got everything setup however I noticed that when calling from the outside it rings both physical phone and cell phone then routes to the physical phone VM. When I call internal it has the same behavior however I get endless ring and no VM. If you have any ideas please let me know.
thanks again for the link!

Joined: Jul 2007
Posts: 91
Member
Offline
Member
Joined: Jul 2007
Posts: 91
That's the way it's designed to work, when it's an outside caller it will pull it back to voicemail when it's an internal call it will not.

Joined: Oct 2012
Posts: 23
@work Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 23
I see
It's unfortunate it can't just hit VM if no answer for both since this person will be a remote user.
thank you for the reply

Joined: Feb 2010
Posts: 471
Likes: 1
Member
Offline
Member
Joined: Feb 2010
Posts: 471
Likes: 1
I also need to set up moble extensions for sales people but this appears to be a fixed solution which should be fine for some but is ther a way for the user to toggle this on & off from there desk
I am also looking for a way to forward just the extensions DID to ther cell phones at there convenous

Thanks

JD

Page 1 of 2 1 2

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,112
Posts637,984
Members49,726
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
205,774 Shoretel
183,658 CTX100 install
183,197 1a2 system
Newest Members
Jackie22, Griffin, Paso Telecom, goalieonyxvs, kb8doa
49,726 Registered Users
Top Posters(30 Days)
Toner 11
OBT 5
tim10 5
Yoda 5
Who's Online Now
0 members (), 52 guests, and 41 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5