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Joined: Oct 2006
Posts: 248
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Joined: Oct 2006
Posts: 248 |
Derrick,
I have noticed with customers that if a customer does speaker+dnd/fwd+4# it wont work, but if they do speaker+dnd/fwd+2# the calls will forward on busy and no answer... That was on a recomendation from techsupport. I had a customer recently that thought I was wrong for only telling them 2# so they did 4# which makes sense. They called later and said it wasnt forwarding on busy, they were hearing busy signals. I told them to use 2# and we tested it both ways and it works fine.
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
Joined: Jan 2008
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Under what conditions? What software release? I tested it in my office that has 3.5 and fwd 4# works on busy. FWD 2# will only forward on busy not on no answer even when auto fwd to vm is turned on. Do you have auto fwd to voice mail enabled? Where these calls that didn't work coming from an auto attendant? My test calls were transferred from the operator station.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2006
Posts: 248
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Member
Joined: Oct 2006
Posts: 248 |
These calls came from the auto attendant and I did have auto fwd on. I have not tried a transferred call yet. This is what tech support told me to do when I started installing sbx's and asked about it. The software is 3.5 as well. I can't test it on my demo as I have a fire dept borrowing it until they decide if they will buy it or another system from us.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
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Posts: 3,821 |
I tried it with the Auto Attendant as well. FWD4# worked just like it is supposed to both busy and NA. FWD2# forwarded only on busy just like it is supposed to. I don't know why tech support would tell you that 2 works for both and 4 doesn't. If they were actually backwards that would not be a good thing at all.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: May 2008
Posts: 43
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OP
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Joined: May 2008
Posts: 43 |
"That is correct (except for the operator station) but the user has to record their mailbox greeting first or the forward will not save."
What is it for ext 100?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Sorry, its the same thing just make sure you hit speaker FIRST, not just the dnd/fwd key or you will get the menu to change the ring mode.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: May 2008
Posts: 43
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OP
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Joined: May 2008
Posts: 43 |
I downloaded the latest VMQR and tried pgm 312 and the VM password would not set. Any ideas.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
312 sets the password when there is not one by default (usually the extension number) try 322 and see if it doesn't let you change the vm password for a station. Use the extension number as the current password.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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