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Joined: Dec 2005
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Sprint is canceling cellular service because customers ask for too much assistance. READ
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
heres a link to a article on it https://www.washingtonpost.com/wp-dyn/content/article/2007/07/06/AR2007070602131_pf.html Customer Service Hangs Up
Saturday, July 7, 2007 Washington Post
If you want to get out of your cellphone contract, try calling the company a few hundred times.
Sprint Nextel is disconnecting service to about 1,000 subscribers who call customer service excessively, company spokeswoman Roni Singleton said. The terminated contracts represent a tiny fraction of Sprint's 53 million subscribers, and it's the first time the Reston company has used the measure.
The terminated subscribers called customer service an average of 25 times a month over the past six to 12 months, mostly complaining about billing or technical problems that Sprint was unable to resolve. Some called as many as 300 times a month, Singleton said. Customers did not have to pay a termination fee, and they were given until the end of July to find a new carrier.
"The bottom line is that we were not able to resolve their issues," Singleton said. "We wanted to allow them to find another option that would make them happier." the avrage was 25 calls a month for a 6-12 month period so basically once a day every business day Sometimes firing a customer is the best thing for all involved
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Serving SW and West central Fl since 1984
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Joined: Jan 2007
Posts: 748
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That is scary I have service with sprint and I can not beleive they would go to the extent.
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Joined: Oct 2005
Posts: 930
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300 times a month. I would have left them a long time ago....
There is always 2 sides to every story, but this really doesn't look good for Sprint...
ATTITUDE: It takes 43 muscles to frown, 17 to smile, and 3 for proper trigger squeeze.
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Joined: Jul 2003
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300 times a month is 10 times a day! After waiting on hold and talking to a rep the call would have to be approx. 30 minutes. That's 5 hours a day. :scratch:
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Joined: Jan 2007
Posts: 748
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In my opinion I have been on hold for hours before Sprint bought out Nextel it was awesome
call in and in minutes the problem was solved.
Now that it is controled by Sprint it stinks it takes hours upon hours to get somone on the phone I can not wait until my contract is up I wish they would give me the option to get out of my contract. For all my phones I pay close to 5 bills each month and the service is worst now.
I just got my broad band wireless card for my lap top and it is slower than dial up and that is what I am using for my internet at my new office for now.
I just hope they get it handled soon before it falls apart in there face.
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Joined: May 2007
Posts: 32
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Please do not reply with personal opinions, but facts only.
This is a forum for Telecom News. Not Telecom opinions or personal beliefs.
Everyone should believe in something.................
I believe I will have a beer.........
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Joined: Mar 2007
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I have heard of firing your customer but this is a good example. I think sprint did the right thing. Customers like this are a drain on company resources.
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Joined: Sep 2007
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If you want to want be profitable in telecom or wireless you CANNOT pander to headache accounts - ones that = 5% of your revenue and 90% of your time.
Good move Sprint!!!!
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