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Joined: Sep 2006
Posts: 3,290
Member
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Member
Joined: Sep 2006
Posts: 3,290 |
Ed, you are correct. The incoming ring status of the line would indicate to the switch that a flash means "put the existing line on hold, and answer the second incoming call."
During a period when the call is in progress, but no incoming ring, then a flash would be used to initiate the 3-way calling.
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
Problem solved. The customer figured out the code to park the existing call, which is *59 after a switch hook flash.
Ed Vaughn, MBSWWYPBX
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Joined: May 2007
Posts: 5,058 Likes: 5
Moderator-1A2, Cabling
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Moderator-1A2, Cabling
Joined: May 2007
Posts: 5,058 Likes: 5 |
Glad to know the was a fix. So it wasn't a programming error?
Sam
"Where are we going and why are we in this hand basket?"
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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
Update: The customer was wrong. I went back over there today during lunch and found the code to be *78. This is normally the code that is used for call hold on Centrex, but apparently it is also used on POTS for call park.
To use this: The call waiting tone is heard, then flash and dial *78 to park the first call. You are then immediately connected to the second caller. Flashing and dialing *78 allows you to toggle between the first and second callers.
Ed Vaughn, MBSWWYPBX
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