atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung os7030 vm will not record

Install your spare system hand program it. Send the old one in for repair. When it comes back slip it back in and upload the database. What on the five year warranty is limited?

"spare system"

Who has a spare system laying around ready for backup situations like this?

If the problem is going to down the customer or put them out to dry for a return repair that is usually a 30 day turn around. Thats not good business and thats a big "Thanks for selling our product but sorry about your luck". Heck I'm still waiting for an RMA (RMA number for a card only 4 months old) for a trunk card that I deamed bad three weeks ago. I'm glad we had one in stock as a replacement for our customer. I can't imagine a situation like lightning damage where many cards were hit. I was told lightning damage is considered under warranty.

I'm just saying it gets frustrating. It seems like the dealers and their hard earned customers don't seem to matter as much anymore. It's not just Samsung, its everywhere you turn.

re: Spare System
the dealer agreement requires you to have some backup equipment on hand. some have gotten away from this over the years because the stuff works. but you should have something. that said, Samsung is like everybody else in this new world order. Maximize you income, charge for everything. the tech support is good. they will work a problem for you and they don't charge you if it a software or hardware and they are at fault.

**OT**

Correct. We always have at least one of every system on hand and spare cards. A customer who buys from a actual dealer deserves nothing less. All systems are built on a bench, tested over a few days before taken to an installation. It saves us and the customers from a lot of grief.

Instead of a glass palace, Yellow Page ad, overpaid sales reps, or other wastes of money. Keeping spares and pre-testing installations is priority #1.

Just a update
the end result was a corrupted language file. deleting the file resolved the issue of not able to leave a message. I also updated the software to 4.53b that gives me a easy path for reinstalling the fresh language pack. I think a power outage might have corrupted the files and think that a ups would be money well spent.

The problem is back. Once again I am getting "recording can not be made at this time."

yep looks like you will need to send it back removing the prompt file will restore the ability to record but sadly no prompts to help the user along. I would call samsung directly and talk to one of the product managers about the problem. they might advance a replacement if they agree that the problem is firmware issue. they are petty good about any known issue and will try and help next best bet is to contact the folks who sold it to you and see if they will advance one just to keep a customer happy.

I think i know what may be causing the problem - though it's a bit of an educated guess....

Are the external lines analogue?

I suspect the analogue lines are taking time to clear down (in the UK we need to adjust network CPC timers). As a result, the VM still thinks a call is connected to the mailbox.

I believe the VM can only route a single call to a mailbox at a time.

Therefore call recording cannot be made at this time as the mailbox is seen to be in use.

Program up some DT keys to see of trunks are remaining open.
Test my theory by making a call to a phone forwarded to VM whislt leaving a message on another extn.
Monitor the VM see if the port is clearing down.

Hope this helps

pm sent, have seen this happen and fixed.