atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung Voicemail

THANK YOU....RM SYSTEMS and Noisycow!

Great Feedback!

I was starting to get a complex thinking I was the only one who thought the SVMi was a mass confusion to only our customers.

We already have created our own training guides and it does simplify things a ton.

I will take your suggestions and file them under important information and apply them before the next install. :toast:

Yes Noisycow I do the same. Preprogramming the system from the comfort of my home office chair is much easier than on site. Now don't get me started on how the embedded svmi is so painfully slow to progam compared to the 4e, 8e, 16e and 20e!

I stand corrected and that doesn't happen often.

Absolutely brilliant suggestions guys, a BIG pat on the back from THE Bunnie. I will copy, paste and implement.

I basically do everything suggested by Noisycow on every system I've installed for several years now, it is nice and clean that way. I also go to the number plan in the phone system and delete all the extra extension numbers that are in there by default, so I don't have a bunch of phantom mailboxes I have to sift through. I then change the mailbox template to get rid of the mailbox greeting, then default the voicemail and let it autobuild only the valid extension numbers in the switch. The only time that I've found that you need the mailbox greeting is if you have a customer that wants a caller to go straight to the mailbox instead of ringing the extension first(like a general mailbox in night mode).

Just remove the "??/???/???? search ext" entries from the forward station and forward trunk menu's.

Its what we have been doing for years.
Only downside to this is that you can't have multiple greetings.

MichaelV - MMC750 and 751 are the better way todo this.

nameless, not familiar with MMC750 and 751. US systems don't have these. If they are the equivalent to 740 and 741, then yes I use those too. I just like to make sure no random extension numbers pop up in the ext block ever.

MMC750 - Vm Download
MMC751 - Vm mailbox assignment

I forget that the MMC codes are slightly different in different markets (why this is i have NFI)

MMC740 here is station pair, don't think we have a MMC741

*edit*

In 4.3x and later you can turn off extension creation as well as mailbox via the mailbox download MMC

Note - always get rid of the id/date. Tell the customer to dial '00' if they want to hear the caller ID information and date VS hearing it with every frickin' message.

Yes, the embedded voicemail is painfully slow on the 7030/7100/7200s, but it is worth it vs having to install an SVMi card and take up a slot + MGI channels onboard.

The 7200s, despite its 'bugs', is the best all around system we have ever sold.

Every system is a POS until you learn it and know the tricks! All Cisco and NEC phone systems are utter garbage according to us. Why? Because we don't know them, that is all.

Like we've always said, it is better to buy an average phone system that is installed by people that know it inside and out than the best phone system money can buy that is installed by rookies.

I agree Noisycow. Overall our Samsungs have been very reliable.

How have your systems with the embedded VM been treating you?

I ask this because we have recently had to replace SD Cards on two systems install within the past year due to corrupt files.

System #1 - No one can leave a message anywhere in the VM. Anytime you try too "a message can not be left at this time, please try again later". I pull out the SD Card and put it back in and the problem clears for about a week and then comes back. I replaced the card and rebuild VM .

System #2 - Very happy Samsung customer calls and asked us to show them how to activate the out call notification when a message is left in the mailbox. No problem, I go out and try to connect to the VM and all I get is an error message, no log in screen. Tech. support says corrupt files. Replaced SD Card and rebuild VM .

I tried to format the cards to re-use them. Windows would not format them. AVG detected a virus on both cards as well. I believe it's because of the "autorun.inf" files.

Interesting. We have not had such problems on the embedded voice mails. We always make sure we start with fully defaulted system and VM before starting initial programming.

For the system default we press and hold the MP reset button for 15 seconds, let the system reboot, then do it again.

We have had SVMi20s run out of space due to customers that just refuse to check/clear messages as they should. We then have shortened the auto-delete function to ten days.

On older Samsungs like the 4e/8e SVMis, we defrag/disk check (not format) the SD card via a card reader and that usually clears up problems.

The first MP20s/7200s systems out of the gate had problems with random resets and the like, but those problems have cleared up.