atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Pickup groups/other things on Samsung DS 616

We have a DS 616 system that is about 3 years old.

With the default programming, all the extensions ring when a call comes in off of the outside lines.

Is it possible to set up pickup groups so that we can have a outside call only ring one group of extensions, then if the call is not picked up after "X" number of rings, it rings another group of extensions?

Esseitially, we want any outside calls to go to our office workers (the 1st group), and then if they are busy/unable to answer the calls, then keep ringing their phones, but also ring the manager's extensions (2nd group), so that they can pick up the call if no-one else can.

We don't want any extensions that are not in either pickup group to ring when an outside call comes in. We want them to ring for an call transfer/intercom call, obviously.

Also, when an extension is dialed for an intercom call, a small tone is heard on the recieving handset, and then the caller is automatically connected. Is there an option to set it so that the person recieving the intercom call can make a decision whether they want to answer the call? (e.g. turning off auto-answer on intercom calls only)

Third, my boss wonders whether we can program the system to block certain extensions from dialing out. She wants these extensions to be able to call internal extensions, but not be able to dial out on our outside lines.

We have a copy of the system programming guide. We're just not sure how to navigate through the MMC's to get this set up.

All help is appreciated.

Is it possible to set up pickup groups so that we can have a outside call only ring one group of extensions, then if the call is not picked up after "X" number of rings, it rings another group of extensions? The mmc for this is 600 you need to remove the extensions that you dont want to ring, then set the timer for the amount of rings you want eg:20 sec is 5 rings its the overflow timer. The next port needs to be set to 501. Now go to mmc 601 and put only the extensions you want to ring in there.

Also, when an extension is dialed for an intercom call, a small tone is heard on the recieving handset, and then the caller is automatically connected. Is there an option to set it so that the person recieving the intercom call can make a decision whether they want to answer the call? (e.g. turning off auto-answer on intercom calls only) mmc 103 and you can set it per phone

Third, my boss wonders whether we can program the system to block certain extensions from dialing out. She wants these extensions to be able to call internal extensions, but not be able to dial out on our outside lines. mmc 304 is the easiest you can set the extension to be able to answer but not call out.

All changes you want can be done! But you see how easy an technician can make it look when he does it. Well we make it just look easy, that all! There are too many things involed to just say do this or do that. Do yourself a favor and call in your vendor/technician. If he wants maybe he can show you how!

Thanks..but is there a way to allow them to dial out, but only internally? That would be a better solution for us than just blocking their ability to call out to any number. If there isn't a way to do that at all, then we'll leave it as it is.

wrichey, thanks again for your help.

FTT388: My boss has decided that we are not to use the vendor that installed the system or their techs. We have had problems with them in the past. Her decision was that we purchase a copy of the programming guide, and have the IT guy (me) program the system if there were any issues. We haven't had any issues until she wanted these features added, so that's why I posted here.

What you are asking is possible. The best way for the dialing issue is to restrict access to outside lines but still be able to dial 911. These are very detailed changes that really needs a person that is trained on the product to assist you. There are several people on here that would be willing to assist you. I would also contact Samsung to find a new dealer in your area. If you had a major service issue it would be to your benift to know now who to call. The changes that you are talking about should only be done by an experienced tech.

Thanks..but is there a way to allow them to dial out, but only internally? That would be a better solution for us than just blocking their ability to call out to any number. If there isn't a way to do that at all, then we'll leave it as it is. that is the way. They can still intercom but not dail out

This is the very reason that FTT and Rowlettdon stated what they have. I know you want to be able to do these things on your own. I am glad you purchased a manual but we spend years learning telecom just as you have with "IT" and unless you can understand your manual I really think you should contact a different vendor in your area. The programming beyond this point should not be conveyed in the open forum

The clarification on MMC 304 helped. The way i read it origionally, I thought that it would block the ability to dial out completely. Obviously, that is wrong.

Also, I will pass your reccomendation along to my boss. However, this is her company, and thusly, her decision. She made the decision to not call in outside vendors, not me.

However, I will look into other vendors in our area, just in case of a major system malfunction.

Thanks again to all who helped. No more programming discussion is needed, therefore, we can close this thread.

You could always have someone in another part of Australia modem into your system. It is a bit much to expect you to be a trained Samsung system administrator because of a vendor/client relationship.

That said, if you give people no access to any lines to dial out in 304, how are they calling out?

The extensions that will not be allowed to dial out to an outside line are really only used for intercom calls. There are just a few of them in our business. Everyone else (except for these two extensions) will still be able to dial out.

The extensions in question were installed because of a need to communicate between floors. Those extensions were not meant to be used for calling to outside lines. Some employees abused the privelege of dialing out (that we extended in the past), and we have decided to rescind the privelege on the problem extensions.

Where are you located! Where I am in the phonebook there are pages and pages of vendors. They all don't do the same equipment,but there are others will service your Samsung equipment or call Samsung as suggested before. Do you need the number?