atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Lost Calls Twice Every Day Same Time

I know of plenty of voice mail systems that do this, but I'm not familiar with any phone systems that do it.

False. False. And more false. If that were true they would never be installed in Police departments, hospitals and 911 centers. Also the status logs would show a system restart every 24 hours. You would see "No Communications" in your display when your calls dropped.

"My new tech said you won’t find it in a manual, its just common knowledge for “techs who have been doing this as long as I have”

Thanks for throwing the BS flag! :thumb:

I do have a printed set of my status logs. If anyone wants a gander at them, provide me with your email. Keep in mind the software on my phone system is from at least 1999 or before. When we lose calls, the phone system acts as tho you're still on the call. The line your on is still lite and the person's phone number is still displayed, you're just not talking to anybody anymore. I don't know if its the phone system or the voicemail mail system that is causing a "disconnect" twice at 2:30am. But the display does not say "No Communications" during this time period. It doesn't seem that its "restarting" itself, it "resets" itself or clears itself out. Whether that's BS or not, all I know is that since he corrected the time on the phone system, we are no longer experiencing lost calls during our business afternoon anymore. I don't really give a hoot what it does at 2:30am. I agree, no police dept, hospital or 911 center would ever own such an old piece of equipment.

It's not the age of the equipment that RBF was referring to when stating that pd's, hospitals, and 911 centers would never own such a system. The system you have is a good system, although your experiences would lead you to believe differently. What RBF was referring to was the fact that, if a system regularly rebooted at night, sites that run 24/7 would be screaming for a different solution, and yet there are many FXII's and other similar Comdial systems in these types of sites.

Justin

"My new tech said you won’t find it in a manual, its just common knowledge for “techs who have been doing this as long as I have”

This gave me a chuckle. Thanks for ending my day on a high note. We've serviced Comdial since 1988 and never heard that one before!! guesss I've never been enlightened to the "common knowledge"