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Joined: Jun 2010
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OP
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Joined: Jun 2010
Posts: 26 |
I found that the switch goes to night mode at 5:30 as it should. So am I safe to assume the problem is with what box it goes to?
On day mode the DID goes to the receptionist.
On night mode the DID goes to a different box number.
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Joined: Jun 2010
Posts: 26
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Night mode should go to a box that does not just ring over and over. So how do I find the box that does this and re-point it. Or maybe re-create it. Open to suggestions.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Is there a extension listed in the translation tables for this DID under the night extension or voicemail id or night enhanced?
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Joined: Jun 2010
Posts: 26
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OP
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Posts: 26 |
Yep. I have night extension of 701 for DID of the main number. If I dial 701 in the day hours it transfers to voice mail #703
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Where is ext-701 in your switch? What plays when mb 703 opens?
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Joined: Jun 2010
Posts: 26
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Posts: 26 |
701 is physically on FXISTM-CO8. Name = VMAIL. Day COS = 31 Remote COS =32 Night COS=32 Intercom forward to 703. Station RNA rings =2 all calls. Prime type= itcm, Prime Intercom =701
What plays when mb 703 opens? "Please enter your mailbox number" I hope that was what you were asking?
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Open VMMI and go to Programming-Peripherals-Voicemail Extension Table and tell us what's there!
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Joined: Nov 2002
Posts: 343
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Posts: 343 |
You need an onsite tech visit. There is not much more that can be done here to help you. Since you are green bite the bullet and gain some knowledge from you technician when he visits your site. We are beyond end user on this one guys.
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Joined: Jun 2010
Posts: 26
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OP
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Joined: Jun 2010
Posts: 26 |
From VMMI VMAIL extention table
VM station 1= 701 forward to 703 interface = none
VM station 2= 702 forward to 701 interface = none
VM station 3= 703 forward to 702 interface = none
the rest are blank
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
It appears that one of your vm ports was taken out.
Change the forwards to 701->702, 702->703, 703->701.
and you need to check the comdial.lnk file which is a procedure beyond the scope of this board.
Your next step is do what I asked you to do!
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