atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems FXII with KeyVoice

This has been an ongoing problem, but have had no success correcting. This is installed in a very small office, about 10-15 users. They keep getting messages in there inbox that are just hang-ups or error tone(fast beep) or CO message saying "if you'd like to make a call please hang up and try again". I had written off the hang-ups as just that, hang-ups, but I'm starting to think they are part of the symptoms.
It sounded to me like the key voice was dialing an extension then getting an outside line and by the time the extension went to voice mail the outside line was at its error tone, or "if you like to make a call...." message.
I set all ports of v-mail to have no oustide line access (since integration is serial this should not effect performance.....right), but this did not solve problem.
I probably made this a lot more confusing than it should be. Sorry.
Oh and there's one more thing. I was watching the line status screen once and the voice mail sys was going into box 106 on two or three lines at once. Then one would hang up and pick back up and do it again. Shortly after she had 4 phony messages.
The next step for me in my small brain is nuclear. 86 the whole system f-disk the hard drive and reload the software. This wont be hard to do since it's so small, but I wanted to run it by you guys first to see if I'm totally off base.
Any Ideas?
Thanks
Casey Franks

Check your lines for disconnect supervision first. Lack of this will result in exactly what you posting. What are your seconds of silence and nonsilence set to? What is your system setup up to do if no digits dialed? Should be pretty easy to pin down with the trace program and looking at the three afore mentioned tips.

I'll check

I have disconnect supervision turned off on all lines.
Should I have it on?

Yes!

I'm at a different site right now. I'm looking at the fxii database that's saved to my laptop, but I will have to look at the keyvoice tomorrow when I get back to the other site.
I think the silence and non silence are set to 4.
I'll let you know for sure tomorrow.

I thought disconnect supervision worked with the central office, depending on their settings.
yes. no. maybe so.

The CO will provide disconnect supervision if it is programmed on your lines. The FXII lines must have disconnect supervision set to yes in order for the voicemail to release correctly.

I didn't know that, thanks.

Turned disconnect supervision on, and all appears to be well now. Thank you so much. I have had other problems in the past that I had no explanation for that I think will also be cured because of this.
The problem I have had in the past was our secretary would take a call and when she would hang up, her phone would not ring for the next call or two. I figured out that the phone switch was not dissconnecting the line, but I didn't know why.

Thanks guys
Casey