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Joined: Dec 2001
Posts: 232
Member
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OP
Member
Joined: Dec 2001
Posts: 232 |
Have and Interchange that will keep messages in the boxes and never deletes them. I ran defrag, deleted and added back one of the problem mailboxes. Seems to be a recurring problem. Is there a way to prompt a cleanup.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
You probably have database corruption. You should be able to run the utility for removing the corruption, once you stop VM services, of course, and then reboot.
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Joined: Dec 2001
Posts: 232
Member
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OP
Member
Joined: Dec 2001
Posts: 232 |
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
That's kind of the answer I thought you might give. At this point I would recommend contacting a dealer in your area who can provide you with the necessary support (possibly for a fee), who has access to the necessary tech support, documentation, experience, etc. If you need help finding one, check out the Installers link at the top of the page, or send me a PM, as I know of at least one dealer in your area.
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Joined: Dec 2001
Posts: 232
Member
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OP
Member
Joined: Dec 2001
Posts: 232 |
Does anyone know the program name by chance?
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Joined: Nov 2002
Posts: 343
Member
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Member
Joined: Nov 2002
Posts: 343 |
I see on your website that you handle Key Voice. Just give tech support a call. Since this is your first time with this utility they will give you the documents on this no problem.
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