atcomsystems.ca/forum Forums General General Telephone & Systems Information low co volume

having issues on a tos dk280 which i believe
are not my prob however co provider(sbc)says there equip is fine. 4-5 sta on sys have issues with incoming and outgoing audio.
i have swapped station cards and upgraded processor(for an unrelated issue). have never had this problem before. loop current is 25mili(nom) anybody run into this before?
how did you handle this
thanks in advance
martin

Martin
Have you changed the CO card?

>>added
Is it on all lines?



[This message has been edited by test-ok (edited March 28, 2002).]

tok
i swapped the co cards around. however i have not been able to recreate the problem myself.
however i had the supervisor have the cust servicepeople who are having the issue. keep alog at each phone. their logs show a very intermittant occurence of the low vol only on very long distance calls. i discovered one of the employees is hard of hearing so i set her up with a amplified handset which will boost both recieve and transmit this has helped her. but still get a few calls a day that the customer on the far end complaining not being able to hear usually the near end is said to have low vol also.
toshiba tech support says there is nothing in the switch other than a bad handset which affects vol.(i tried a new handset on the csr with the most logged complaints. still claims to have prob. what ,if anything, in the co could cause this prob
martin

If it's only on long distance calls there is your red flag, Have your long distance service take a look at it.

thanks dtmf
anybody else have this issue with your carriers
martin

A lot of the long distance carriers have sucky service, but they are cheap. It's one of those things "You get what ya pay for"Do you know who they use for LD?

mci is carrier, affinity networks is reseller
martin

[This message has been edited by martin (edited March 30, 2002).]

Do they still have the old call routers on site with the lines going to them? If so take them out as they shouldn't need them, I've seen them cause a lot of problems just like you are having. If not then they need to check their end.

If it's only on long distance calls it the LD provider.
If it is random on Long distance calls then it usually the calling party's, service.
If it's local calls , it could be the equ or the CO.
Do they have a echo on the line as well?
If so LD provider.

Could it be that these folks are calling one place or area that have a poor service? (and they think it's their service) I know I get calls at times that are low in vol. and I know it's not me cause the next ld call is fine, so thats their service.


That's all I can muster up!

thanks for the response everybody. no they no mitel,teltronics dialers or other equip on this end
the issue occurs only on long distance
however, it is random on incoming and outgoing.maybe 2-5 perday (busy call center)
no echo
the easiest solution for me may be to install amplified handsets with amplification on both incoming and outgoing audio. thanks again martin


[This message has been edited by martin (edited April 01, 2002).]