atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Keyvoice NT 16 Port

ok, the issue is in the voicemail system.

its not a problem but the way it is designed.

I am going to run you through how it happens and tell you how to fix it.

The issue is, you log into your voicemail and you have 3 new messages. you start listening o them and a 4th message is left and you have no idea there is another message left to you. so when you get to the end of the third message you hang up.

What happens to the 4th message?

This is your problem message, what happens is the voicemail starts to play the message after you listen to the third message and you hung up. So the system thinks it goes into the saved message bin.

The fix,

edit the vm.cfg file in the vm directory.

add this line to it KEEP MESSAGES NEW

That will force you to hit the option 2 to save messages. when listening to a message and you just hang up it will keep it as a new message.

Let me know if this works for you.

Good Luck!

Comdial tech support walked me through that about a year ago. But not until after they had me set the system to defrag every night and some other file changes. Haven't heard the complaint since. I forgot all about it until I read bigdog's post. That was an 8 port on an older DSU system with Corp Office VM by Key Voice. The more frequent defrag solved some other issues, like late posting of messages.
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