|
|
Joined: Jan 2011
Posts: 6
Member
|
OP
Member
Joined: Jan 2011
Posts: 6 |
We have been having some issues with one of our Phone accounts. We have a PRI T1 in one of our offices. We have been having Caller ID issues. The office building has two companies in it, and all outbound calls from the building have the same caller ID. The caller ID shows the main number for Business #1. So, when Business #2 makes a call the number for Business #1 shows on the caller id. When someone returns that call they get the wrong business, even though they are in the same building.
I have been speaking with the phone company, and they have been giving us the run around for weeks now. At first they said they could correct the caller id. Then they said we need to upgrade to a PRI T1 to fix the issue. Our bill shows that we already have a PRI T1. Now they are saying that we have a "first generation PRI" and that we need to pay extra per month to upgrade to a newer PRI.
Does this sound right? I am no phone expert, but in the limited amount of research I have done on this, isn't caller ID a big part of what PRI is? If we are paying for PRI should it be able to outpulse the DID's from every extension in the building without upgrading? I feel like I am being conned.
Maybe I should rephrase my question... Is there such a thing as a first generation PRI T1 that can not accommodate multiple caller ID's? If our PBX is sending out the proper information for the individual phone ext.'s - is there a PRI T1 that wouldn't be able to pass that on?
Any help would be appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
|
|
RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Let's also flip the question over. Is the phone system capable of sending out CID? And assuming it is CAPABLE, is it programmed to send out 'variable CID'?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
|
|
|
|
|
Joined: Jan 2011
Posts: 6
Member
|
|
OP
Member
Joined: Jan 2011
Posts: 6 |
I have been told our PBX is capable, and is programmed correctly. It's a Toshiba DK280.
|
|
|
|
|
Joined: Dec 2005
Posts: 2,928
Member
|
|
Member
Joined: Dec 2005
Posts: 2,928 |
what protocol are you running. they may want you to upgrade to NI2
I Swear I did not touch anything 
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
|
|
|
|
|
Joined: Oct 2010
Posts: 250
Member
|
|
Member
Joined: Oct 2010
Posts: 250 |
When did the issue start?
Forty six years and still fascinated with Telecommunications!
|
|
|
|
|
Joined: Jan 2011
Posts: 6
Member
|
|
OP
Member
Joined: Jan 2011
Posts: 6 |
@Anthony - I'm not sure about the Protocol...?
@John - It has always been this way, but it was never an issue until now.
The phone company wants to charges us twice as much per month for this "new" PRI T1 - and all we need it to do is send out the caller ID's for more than just the main number. They are not suggesting we do anyhing different with the PBX, I assume they are getting the correct info from it. I am just confused by the comments made by the phone company about us having a "first generation PRI" - and some how replacing that and paying more money for a new one is going to solve all our problems?
|
|
|
|
|
Joined: Mar 2001
Posts: 7,350
RIP Admin
|
|
RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Is the contract up on the PRI/T1 by chance?? If so shop around but be sure you state what you are looking for and let them fight for your business. Just a thought if the contract is up.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
|
|
|
|
|
Joined: Jan 2011
Posts: 6
Member
|
|
OP
Member
Joined: Jan 2011
Posts: 6 |
@Russs - That's interesting you mention that, yes our current contract will be up in April. We were just talking about shopping around.
|
|
|
|
|
Joined: Mar 2001
Posts: 7,350
RIP Admin
|
|
RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Well it does put you in the driver seat. 
Russ runs a local service and private tech center. [/url]
|
|
|
|
Forums84
Topics94,291
Posts638,821
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
