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Joined: Apr 2004
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Try rerunning first time set up again. this has solve a couple of weird issues on that version for me. ------------------ BIGDOG3c ![[Linked Image from home.columbus.rr.com]](https://home.columbus.rr.com/toddmiriam/animations/bulldog1.gif) PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: Feb 2004
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I will give that a try. Thanks,
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
New Interchange 12.0 4-port IVPC on a MP5000. I have ports 3 and 4 saying "Trouble" in Voicemail Viewer. Chazrc, did re-running first-time setup clear this up for you? Has tech support been of any help on this issue? ------------------ ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/ad-icon/1034.gif) | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: Feb 2004
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I reset the PBX and it for now it has not come back. I have seen this before or other sites. I believe we changed out a LDS board on one site
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I called Comdial Tech Support on this issue. I was told that the "Trouble" indicator comes up any time it loses communication with the digital port. In my case it happened when the phone system reset. That would certainly cause the IVPC board to lose communication with the digital station board. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/forum/smile.gif) ------------------ | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: Feb 2004
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Makes sense. But why so many sites? Did they say what makes it lose connection to the digital ports.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Not really. I got the impression that it showed "Trouble" consistent with the number of times you get "IVPC lost connection..." in the error.log file. Maybe I'm wrong, but that kinda makes sense. My question is whether it also is showing "Trouble" at other times too, and is it happening at times when the phone system is up and running? ------------------ | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: Apr 2004
Posts: 731
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Well, I wish I new something on this one. We do not have to mny that are running IVPC. mostly d41h or rhetorex analog/brooktrout analog. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Any particular reason? Our sales guys usually order with IVPC, when going on a Comdial system, so they don't have to take up an extra slot for an analog station card. ------------------ | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: Apr 2004
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We put remotes on all of our equipment. We use the extra ist ports for modems. This also helps the customer if they every go to a fax server. No need to purchase an IST card then. You will be surprised that most customers are willing to pay a remote charge to make a quick change rather then learning how to do it. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM
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