I see some people have tried the Comet software. I have been trying it over the last 1-2 months and have been having problems with it taking and retrieving messages. The Comet people have tried to help me buy really can't get the system to work. I have an old voice mail system, 486 with 2 Dialogic cards, 8 ports, D420-SX. Trying to mate with Mitel SX100 217 generic software. This all worked up (for about 15 years) until several months ago. Original VM company long out of business and never would give us the software so we started over.
System comes up, will answer incoming calls, you can transfer to an extension and if person is there and answers the phone everything is ok.
The system will not ask you to leave a message when the phone is not answered or busy, it goes back to the original company greeting.
I think the Comet software is not recognizing which extension the call is coming back from and just starts over. Comet says they are not getting the info correctly from the call passed back and really don't know the Mitel equipment. Mitel programer says Mitel is working properly.
Comet now thinks they need some codes to enter into their software:
PBX in-band command prefix
PBX in-band command map
PBX in-band progress map
PBX in-band disconnect
PBX startup code
Some or all of these codes. Mitel programer says Mitel doesn't support the SX100 anymore so he can't get these codes.
Any suggestions or help out there?
Thanks
Chet Vincentz
[email protected]800-296-8850 X200 or O