atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Nec Elite IPK moved to new location and now no voicemail

QFT.

The fact that one NEC vendor allegedly took advantage of them does not excuse assuming that an IPK is just like a Partner. As you probably know, there are some "gotchas" on Partners that will fry cards if one doesn't know the system, so there's no excuse for thinking that moving an IPK would just be that easy.

My advice would be to find a different NEC dealer and come clean with them about what you did and what happened as a result. Expect to buy a new voicemail card for your customer.

If you are honest about it, expect to go in the hole on this deal, after replacing the card that you probably fatally damaged. Consider the lost money to be tuition on the lesson of asking questions FIRST.

It worked! Thank you doghart, your advice worked perfectly. They are back up and running. I really appreciate all the advice and information.

Glad you sorted this . It sounds like you have an IPK2 and DOS voicemail.

If you feel up to it you may want to add thses two lines to the AUTOEXEC.BAT file on the dos voicemail just below
@ECHO OFF
C:\DOS\SMARTDRV.EXE C /X 256

Add these two lines.
REM Wait 120 seconds for EliteIPK II to start up.
CALL C:\HOST\WAIT 120

This will cause the mail to wait 120 seconds before it does a startup and you won't have this problem again..

Or I can send you the AUTOEXEC.BAT for you to copy across..

Thanks paulw. Will do that.

Again, I really appreciate those of you who have helped - the customer is very happy with only 1/2 a day down and so am I. I am grateful for those who actually share knowledge of the system and the problem/solution.