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Joined: May 2011
Posts: 30
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Joined: May 2011
Posts: 30 |
Hey all.
You were a big help before and I need some assistance again. We just moved office locations and I have everything set up and going except the following: We have 3 lines....when someone calls in and the VM answers that call, if another call comes in then the VM does not answer and it just keeps ringing. What am I missing in programming?
Thanks!
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Joined: May 2011
Posts: 30
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Joined: May 2011
Posts: 30 |
Let me add that if someone calls on any line 1, 2 or 3, vm answers. It is just when there are more than one call coming in the vm system is not taking care of them.
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Joined: May 2011
Posts: 30
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Joined: May 2011
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I have a NEC Elite 48 system.
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Joined: May 2011
Posts: 30
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Joined: May 2011
Posts: 30 |
I have checked mb 4-01 and have the vm port lights green. Puzzled why the system can only answer one line at a time.
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Joined: Nov 2008
Posts: 953
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Check MB:4-13, make sure Your VM Ports are Forwarded to Each Other.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: May 2011
Posts: 30
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Joined: May 2011
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Rickman-In mb 4-13, I went to VM port 25 and there is no fwd 1 or fwd 2. When I change both from nothing to 25, I have the same problem. I keep going over and over programming manual and can't figure it out. Any other ideas? Thank you
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Joined: May 2011
Posts: 30
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Joined: May 2011
Posts: 30 |
I apologize Rickman! I set 25 to forward to port 25 instead of other vm port 26. So line 1 and line 2 are fine now....the vm system answers both line 1 and 2 when 2 calls are coming in. BUT line 3 still rings when a third call rolls over. I guess I need to figure out my 3rd vm port number. hmmmm
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Joined: May 2011
Posts: 30
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Rickman-usually I can press the "hold" key to clear out a selection in the programming mode. I am in MB4-10 and trying to clear out an extension number and it is not clearing. Do you know how else to clear this entry in MB 4-10? Thanks
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Joined: May 2011
Posts: 30
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Well thats not good. Now when I dial the vm extension 116 it says error. 
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Joined: May 2011
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vm 116 ok now. Still trying to get vm to answer line 3 during rollover.
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