web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#217209 01/20/10 12:44 PM
Joined: Dec 2006
Posts: 63
Member
OP Offline
Member
Joined: Dec 2006
Posts: 63
I have a customer with a DHS-E, an analog adapter, and a Minivoice. Station users calling the VM can't enter their password. The VM says too few digits dialed. When I monitored the analog ports going into the VM the first digit was ok but the second digit was delayed by several seconds, thus the too few digits dialed.Internal calls from digital to digital phones are ok, as are outside calls. I switched ports going into VM (changing programming ) and same problem. KSU programming is ok. Callers from outside can retrieve messages as the analog talk path lets the tones through. I suspect the analog adapter but can't rule out KSU.
Has anyone else had this problem?
Thanks.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#217210 01/21/10 04:29 AM
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
You may need to adjust your pauses in your retrieve table. But as a rule of thumb, here is my general pattern of diagnosing a VM problem.
On other Vodavi systems, I dial one of the voice mail station ports directly. That way I can observe if the problem is in a leave & retrieve table. The DHS analog VM port is flagged at the station level so you can't use this method unless you first turn off the VM flag. This will aid you in isolating the problem.


- Dave S. -

You can never appease your ideologue opponents.

#217211 01/21/10 08:06 AM
Joined: Mar 2009
Posts: 183
Member
Offline
Member
Joined: Mar 2009
Posts: 183
If I remember correctly the DHS phones had a kinda quirky dial & sometimes they would not produce a good tone. I wonder if you exchanged someones phone that is having trouble & use a known good phone if that might clear the problem. Just a thought.

David

#217212 01/21/10 10:16 AM
Joined: Dec 2006
Posts: 63
Member
OP Offline
Member
Joined: Dec 2006
Posts: 63
What is a leave and retrieve table? The problem is the same if I go through dialing the station numbers directly or through feature 64.I didn't try it with the vm flag off in station programming. Also, all stations in the system can't dial the password. When I listened to the tones (monitored with butt set)from the analog adapter on both ports the first digit of the password goes through, the second and subsequent tones were delayed by several seconds. The confirmation tone from the keyset was normal though.
Hope to have another analog adapter tomorrow to switch with.

#217213 01/21/10 10:20 AM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Shorten the call handling vm interdigit time, the time between digits. The range is 60-150msecs and the default is set at 120msecs for dialing into voice mail groups.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#217214 01/21/10 10:33 AM
Joined: Dec 2006
Posts: 63
Member
OP Offline
Member
Joined: Dec 2006
Posts: 63
The time between the first and second digits that I hear on the analog side is 4 or 5 seconds, even though they were dialed immediately on the key set.

#217215 01/21/10 10:58 AM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Your vm l/r table is not programmed correctly or your slt ports are not programmed correctly as vm ports which will cut off the analog digits when you dial or both.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#217216 01/21/10 11:05 AM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Email sent!


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#217217 01/22/10 06:01 AM
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
If you are not familiar with leave & retrieve tables, you will be needing a greater depth of support than this forum is supposed to provide. You will benefit greatly if you locate a trained technician in your area.


- Dave S. -

You can never appease your ideologue opponents.


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,329
Posts639,002
Members49,783
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,465 Shoretel
190,756 CTX100 install
189,223 1a2 system
Newest Members
AVO-IT, wierderal, Rupert, hamishegg, Rphoneguy
49,782 Registered Users
Top Posters(30 Days)
Toner 11
Rupert 10
tim10 8
lyte 4
whoami 3
Who's Online Now
1 members (nortelvoip), 80 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5