atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Delay between mailbox greetings

I seemed to have gotten it to work in my testing, although the CIX is still setup to go straight to 500 if there is no answer on the main number. I need to get into the eManager and change the CIX to hand off to 990 like it was before the "pro" gave up on it and just changed it to dump to 500. Here is a brief recap of my observations and solutions:

- The delay between the end of the main mailbox greeting and the "please record" message was the chain delay, setting this to 0 corrected that.

- The delay when getting transferred to another mailbox is because its trying to ring that extension, which for actual physical extensions you want but not for menu options.

- The times when it is ringing an extension I would think it should ring in the earpiece, but it doesn't. Instead it is just silence. Maybe this is an option.

- I removed the delay between menu options by editing the corresponding mailboxes to remove the extension number and lock on DND

- When I initially enabled DND on the mailbox I got an "invalid option" system message when attempting to access that menu option/mailbox. I'm not sure why that happened now, but it went away when I tried it again and this time locked DND and also removed the extension number.

- Removing the extension number may not actually make a difference, it just seemed to make sense to me because these menu options aren't actual extensions, just users in the system. And it didn't seem to hurt anything.

I started this thread before I actually got into the system myself, just to try and get an idea where to look once I did get into it. I was especially daunted by the task because the "pro" who came out seemed to have so much trouble with it, that's why I reached out to this board. In retrospect this seems like an insignificant thing and I can't imagine why the Toshiba certified "pro" had so much trouble.

Thanks to everyone for their help, and Voyager especially for giving me more advise off-board. This message board is a great resource, even for non-installers like me. :-)

There is a setting for Ring on Transfer or Music on Hold. If you are hearing silence, my guess is that the system is set for MOH. Just connect a radio, CD player, or MP3 player to the MOH port on the processor. Then you will hear music while the actual extension is ringing.

Thanks for the heads up on that Voyager, I'll check it out.