atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba DKT 2010-SD rings and rings and rings and rings and rings and rings

Thanks BobRobert. You knew what I needed exactly. The station call forwarding was what I had deactivated.
Actually I recall walking someone over the phone at the time when I was on vacation and they wanted the forwarding to stop.....well it stopped but then when there was no answer it went back to where it originated from.
I really do love learning more about the phone system.
Thanks all for your help.

To piggyback on this topic a bit.

I have an extension with this same issue. If the extension in question is 777, the display only says 777 - NAMEDISPLAY, where I expect it to say something like CF-BN: 777-XXX. On other lines, XXX seems to be a few different numbers, but they are not all unique.

I have tried programming via the #604 "option", but I don't seem to be able to get the phone to display "Data Programmed". My attempted sequence is Spkr, #604, desired extension, Redial, Spkr. Other programming functions seem to work when ending with either the Redial or Spkr buttons, but #604 seems to be the exception.

Is there something obvious I am missing?

I feel fairly certain that extension does not go to VM because of the CF setup.

Try Intercom, #604,desired extension, Speed Dial, XX, Redial.
XX = number of seconds of ringing before forwarding.

Which phone system do you have as the exact sequence may vary.

Thank you for the quick response, but no luck.

The phones are DKT3010-SD and the system itself is model: CHSUB672A

OK, then try Intercom, #6041, desired extension, XX, #. Again XX = number of seconds before forwarding.

Actually...just did that after downloading the DTK3000 manual. It appears that the #604 is correct, based on the behavior of the phone. It just seems that after I enter my XXX, I'm missing whatever button(s) prompt to get to the time entry portion of the function...

...if that makes any sense.

Use the #604 method but don't use the fixed speed dial button. If you have the DK series phone system, the fixed speed dial button on the 3000 series phones does not work. Instead you will need either a 497 speed dial key programmed on a flex key (normally the top button on a 10 button set) or you can press the * key if no speed dial key is programmed on the set.

EUREKA!!!

As BobRobert posted, #604, XXX, Speed Dial flex key, XX, Redial

Thank you for the help.