atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK 16e phones won't stay on speaker when going off hook

I installed DK16e, all seems ok except phones stay on speaker mode for about 20 seconds when I go off hook. Having trouble finding a timer setting in the manual. Any ideas???

That sounds like a hook switch issue in the phone itself. No timer in the the system that would cause that.

Sounds like "A-Typical" hook-switch, but I am curious when you say "phones" in the plural.

How many is this happening on?

Hookswitch issue...

You can buy hookswitches and solder them in yourself. Page Industries would be one source, you could google Toshiba hookswitch.

Bunnie you pickin' on this user. By the time he buy's the hookswitches pays for shipping takes the phones a part and if he doesn't slip with the soldering iron, it still takes 1/2 to 3/4 of a hour to do. Best bet buy refurb phones Sundance has plenty of them in stock.

We don't do as much as we used to...but before you start soldering away--you have to get your ducks in a row.

1. Get someone that has done electronic circuit board soldering before.
2. Get a well-lit bench or table with a magnifying glass/light, a desoldering tool, a good soldering iron with the right sized tip, and the right kind of solder. There might be some other things that your soldering guy wants to have on hand, also.


We have had that situation in our shop for the last 10 years or so...we invested in a Haako desoldering station. It really makes a difference. When you can desolder correctly, then the items that are soldered back in the holes really make good connections then and the job goes alot faster, too.

However, by the time you do all of that, you're better off if you just purchased good, refurbed phones. Every year, we do less and less soldering.

But, some people like projects and this one is at least fun to do. Won't really make you any money what with the time, aggravation, and money spent---but what the heck. Good luck.

Sorry I stepped on your thingies. If a blond can solder in a hookswitch in five minutes, and both Paige and I can and we are both blond, then it is possible for some other person who wants to.

And I didn't say not to buy refurb phones, I don't discourage anyone from making a choice. If someone wants to make a paperweight out of a phone with a bad hookswitch, that is fine with me, I just give alternatives.

If they burn themselves by holding the wrong end of the soldering iron, I am not responsible.

All the phones are doing this. So I didn't think it to be a hookswitch. For example if I press speaker button then line 1 button I can dial and connect and talk on speaker but when I go off hook the call is still in speaker mode (with no audio thru handset) for about 20 seconds then handset mode kicks in. When I took system in on trade in it was working fine for customer, then system sat on my shelf for about a year before reinstalling. Hope this helps.

There is no programming that would cause this.

There is no power supply problem that would cause this.

How many phones do you have?

You should be able to just press the line one button and have the call go to speakerphone (without pressing the speaker button.)

If you had twenty phones all doing this I would be puzzled. If there are three phones doing this it would almost certainly be hookswitch problems.

Do you have any other sites where you could borrow one Toshiba phone to test with?