atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems sent xxx-500V on LCD

You had also mentioned that PHDN 245 forward to Mailbox 245. Is the message light not turning off after messages are retrieved?

In phdn's is 245 owned by 200, also is message center set to 500?

I believe she was press ign the DSS key on the DDSS unit and not the actual phantom button - we'll see!

I am posting on this again as the 245-500V still appears in the LCD of 200.

200 is the owner of 245 and when she presses 245 and does # she gets a busy signal and can't continue. There is no MSG light on 200 for 245 so #409 wouldn't work wither.

The Activate Message Waiting (FB41) is off for all phones in this PBX and as far as I know 200 is the only one with the issue. 245 rings on a button on ext. 200 and she does transfer calls to other users on the system. I believe if a call comes in on 245 and isn't answered it goes to mailbox 245.

Anything else I can try?

Just a thought...

What happens if, at station 200, you press PHDN245 to get intercom DT and then dial 500 to return the call as the display is requesting you to do.

I would think that would clear the LCD message, but I don't know how to prevent it from returning the next time a message is left in mailbox 245

Delete the extension and re-create it. Don't waste your timee It stinks but that is usually the only way.

If ext 245 has a voice mail box but has no msg lite, than the msg lite for 200 will turn on. It will not however turn off after the msg is retrieved. Either give 245 a msg lite or turn off notification for box 245.

It is fixed!

I had to have the customer press DN 245 then #409 and that worked. I think it wasn't working before because she wasn't pressing the right button before the #409.