atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX with PRI DID's not going to V/M

Why are the VM ports in a MCG? They should be in a distributed hunt group.

If the extensions are set for voice first, you WILL have to dial a '1' after the ext. for it to ring to go to VM.

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just to let you know i am using a DK card as my V/M does this change anything??

Voyager makes a good point. Did you really put the vm ports in an mcg?

yes but im going to do away with the MCG and put them in a dist. hunt grp.

do you think that is what my problem is? because just because there in a MCG the v/m still picks up the calls.

and in the MCG fields there is a place to enter a SCF temp. but i'm not trying to act like i know best im just asking??

also i am using a DK card (8 ports) in this cix 670 will this be a problem?? sorry for not saying this earlier i didnt think it was a problem

are do you think taking my v/m ports out of the mcg and putting them in a hunt grp will solve my problems? again thanks to all for the help and i hope i can return the favor soon

The VM ports should be in a hunt group for any type, not an MCG.

If you dial a DID and the extension rings, then I would say that the PRI is programed corretly. If the call goes to the voicemail system, then I would guess SCF is correctly set.

If it was me I'd focus on the VM.

>"if i dial there ext after that it goes right back to the main greeting."

Did you mean that it rang the extension first, then went to the main greeting?

yes

rings for 5 rings as programmed to do but instead of going to there personal mailbox it goes to the main greeting

and i do have there vmid set with the mailbox for that ext ( ext 202 = vmid 202)

Just to be clear:

On SOME phones, an intercom call not answered will go to voicemail and you can leave a message.

On SOME phones, a DID call not answered will go to voicemail and you can leave a message.

When the call goes to voicemail, the caller has the option of leaving a message or being forwarded to a cell phone.

OR

Someone pushes a preset forwarding button on the phone and the call goes to a users cell phone INSTEAD of to voicemail?

This is all a bit confusing as we are not on-site and didn't watch you program.

ok here is my problem; i have about 64 phones on a cix 670 with a bctu/bexu and have a bptu with 23 voice and one D channel.

i have set all of the DID's to the phones that i need them to ring at and they are ringing just fine.

i have all of my vmid codes set up right ( ext 201 = vmid 201) and all of my v/m boxes in the DK card are set for blind transfer (H)

if i call there DID it will ring the phone 5 times but instead of going to there personal v/m box it goes to there main greeting ( and i have my SCF set up for immediate ring in day mode for DID's, Internal, and so on for all modes using temp. 1 and it is active)

even after calling the DID and the main greeting answers and i dial there ext from the V/M it will do the same; ring 5 times and then go right back to the main greeting.

only if i dial intercom 202 then press 1 (phone rings 5 times) then the persons personal mailbox will answer, and its only on a few phones.

i have copied all of the info on one of the phones that does work and sent it to all of the others but all i still get is the ability to dial intercom xxx then press 1 (phone rings 5 times) then the persons personal mailbox answers.

im using a DK card does this matter? as toshiba systems are supposed to be backwards compatable i wouldn't think that would stop it from working.

thank you in advance, Mike

the cell option is just a button i have on there phones (fb01#9xxxxxxx#) x = cell number. and that works great on all phones so for that im not using the V/M at all.

also im using a MCG instead of a hunt grp for the V/M. but if i dial 550 which is my pilot number for my MCG from one phone the v/m answers and while it is talking i can dial 550 from another phone and i get the next port on the v/m and so on for all 8 ports