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Do not touch the "answer supervision" option. Leave it at default which is "disable"
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Well its still happening. People who call in and are placed on-hold are getting hung up on.
I changed "Release Supervision" to Received and now callers are saying they are getting a busy signal. So I changed these CO Centrex lines "Release Supervision" back to "Not Received".
Any other ideas on why these lines are disconnecting? HELP
Thanks....
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Joined: Jun 2005
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Do you have on hold music? Maybe they think they were disconnected because they were on hold for a long time.
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I do have music on hold... No the lines are really disconnecting. I have called the lines myself, been but on-hold and within in a minute I can hear the line disconnect. If the line does not disconnect within in a few minutes then it doesn't. This has been going on for a while. I am out the end of my rope
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Moderator-Toshiba
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Sounds like you can duplicate the problem fairly easily. Do you see a pattern? For example, is it always on the same trunk?
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Yes the problem happens on four CO Lines. All of these lines are in the same department. They are also on about 25 stations in this department.
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Moderator-Toshiba
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Originally posted by newtecky:
Do you have on hold music? Maybe they think they were disconnected because they were on hold for a long time. Maybe someone should have asked that already... oh wait, they did. Hahaha,  just joking!
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Since it repeats so easily why not call Centrex repair when you are on site and have them monitor the four lines one by one.
You can request anyone on site to can call that particular number and the Centrex switch people can monitor the line. I don't think you will solve this with Toshiba programming but with the Centrex switch people monitoring the lines.
Also you could prophylacticly swap out the loop start dial tone card and see if that helps but it is a rare, rare, rare occurrence for a Toshiba card to go bad.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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I tried that. I had Verizon (our Centrex Carrier)he many of times testing the lines. Of coruse you know they say its not their problem.
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Originally posted by MacOSX: Originally posted by newtecky:
[b] Do you have on hold music? Maybe they think they were disconnected because they were on hold for a long time.
Hahaha,
just joking! [/b]Opps. I see that you did say it earlier. Ha. guess I should read more carefully. 
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