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Joined: Sep 2005
Posts: 13
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OP
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Joined: Sep 2005
Posts: 13 |
I'm new to Toshiba's PBX I have a strata dk280 with a stratagy VM when someone from the outside calls and they dial the extension they want you don't hear the extension ringing you don't hear nothing after a while they hear a message to leave a message how can i make the person who's calling hear the phone ringing
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
FYI. I moved your post from the ESI forum, as it belonged here in the Toshiba forum.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
First, get a programming manual. You will find what you're looking for in program 10-2.
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Joined: Aug 2003
Posts: 226
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Joined: Aug 2003
Posts: 226 |
I had this problem a while back. My 1996 manual does not show an option for this but my 1999 manual does. This option may not be available on the older processors. I added MOH and it worked.
Like phonemeister said program 10-2 led 5 should toggle between moh and ringing to a transferred party.
JBW
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Joined: Sep 2005
Posts: 13
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OP
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Joined: Sep 2005
Posts: 13 |
I don't have MOH i turn on led 5 but got the same result
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Joined: Sep 2005
Posts: 13
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OP
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Joined: Sep 2005
Posts: 13 |
I get the message wait unitl I transfer your call but the phone receiving the call only rings once and the one making the call none
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Joined: May 2004
Posts: 65
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Joined: May 2004
Posts: 65 |
what is the system call forward no answer timer set to? or is the staion in do not disturb. or is the station call forwarded to another station. look for something simple it usually is the simple things that bite you. hope this helps!
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Either switch from voice calling to ringing in program 10 or check the vm to see if it's dialing a 1 after the extension when it transfers a call.
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Joined: Sep 2005
Posts: 13
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OP
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Joined: Sep 2005
Posts: 13 |
What led of program 10 should I turn on or off?
I get the status PCPM on the screen of thevoice mail
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
10-1 led 01 on in phone system program.
Dont forget phonemeister 2nd comment relative to the mail dialing 1.
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