Adding MBs won't come back|Sundance Business VOIP Telephone Help

Print Thread

Rate Thread

Page 1 of 2

Adding MBs won't come back #180502 05/03/05 04:05 PM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog OP Moderator-Allworx, Nisuko-Tie, Vodavi
OP JWRacedog Moderator-Allworx, Nisuko-Tie, Vodavi Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	Customer has a 1 cabinet 424i with Strategy DK 4 port. She went into Sys Admin-pressed 8 then 4---deleted several MBs---then realized that she wanted to keep several of them--and pressed 5 (to add) but she is continually getting "that was an invalid entry" when those extensions are dialed. Also, the integration seems to be gone from those extensions---when she dials the VM from those extensions--it goes to the AA instead of the extensions MB. I have tried to add the MBs too here tonight (remotely), but I get the same result she does. I'll be going there tomorrow--any ideas?? What am I not doing? Thanks. Rockford VoIP

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: Adding MBs won't come back #180503 05/03/05 06:41 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	Unless you're using SMDI, when you dial the vm pilot number from any station, you will get the main greeting (mb 990). Not sure why you can't add mailboxes via the phone, but since you're arriving on site why not use Stratagy Admin to add those mailboxes?

Re: Adding MBs won't come back #180504 05/04/05 12:59 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog OP Moderator-Allworx, Nisuko-Tie, Vodavi
OP JWRacedog Moderator-Allworx, Nisuko-Tie, Vodavi Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	I don't have a copy of the Strategy Admin. Never seemed to need it--but I guess I'd better get a copy. I do have a copy of DKADMIN/DKBackup-version 4.03---but I've never used it. It's just for the DK phone systems, right?? Anybody out there have a copy of the Strategy Admin?? Rockford VoIP

Re: Adding MBs won't come back #180505 05/04/05 01:47 AM
Joined: Sep 2004 Posts: 2,017 Lakeland, Florida Voyager Former Moderator-Toshiba, Request an Installer
Voyager Former Moderator-Toshiba, Request an Installer Joined: Sep 2004 Posts: 2,017 Lakeland, Florida	JW - e-mail me now. ------------------ fingerlakestelecom.net Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network. Toshiba Technical Support at: One Ring Telecom

Re: Adding MBs won't come back #180506 05/09/05 04:35 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog OP Moderator-Allworx, Nisuko-Tie, Vodavi
OP JWRacedog Moderator-Allworx, Nisuko-Tie, Vodavi Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	Got in with the laptop and checked things out. Went to Ex 27's phone and although it showed that she had a VM box, the AA still gave "invalid entry" and she could not get into her VM box from her phone. I then deleted--then added the mailbox & tried again. No go. The VM doesn't seem to recognize the MB---there are maybe 5 or 6 others---but I'm going to try to just work with this one. Suggestions? I will be back on site in the afternoon. Rockford VoIP

Re: Adding MBs won't come back #180507 05/09/05 04:40 AM
Joined: Feb 2005 Posts: 1,037 Stow, Ohio Toshiba Bob Member
Toshiba Bob Member Joined: Feb 2005 Posts: 1,037 Stow, Ohio	Are you saying that you call the DHG of Vm and hit "Star" and Mbx 27 and it doesn't prompt you for a password? But there is a Mbx 27 in Admin and the user ID is also 27?

Re: Adding MBs won't come back #180508 05/09/05 07:24 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog OP Moderator-Allworx, Nisuko-Tie, Vodavi
OP JWRacedog Moderator-Allworx, Nisuko-Tie, Vodavi Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	Yes--but I'm going back there this afternoon to check & re-check. And also the AA will not transfer to Extension 27. It give the "invalid entry" message. Rockford VoIP

Re: Adding MBs won't come back #180509 05/09/05 09:06 AM
Joined: Feb 2005 Posts: 1,037 Stow, Ohio Toshiba Bob Member
Toshiba Bob Member Joined: Feb 2005 Posts: 1,037 Stow, Ohio	Do a list in Stratagy Admin and see if there is a dialing confict

Re: Adding MBs won't come back #180510 05/13/05 03:05 AM
Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL JWRacedog OP Moderator-Allworx, Nisuko-Tie, Vodavi
OP JWRacedog Moderator-Allworx, Nisuko-Tie, Vodavi Joined: Mar 2001 Posts: 3,268 Mission, TX S. Beloit, IL	I have done a list of all the mailboxes--the first one is all blank--the second one is "0"/ext 10---then 14 mailboxes--then 411 then the 900 series boxes (982-999) I did a "power shut down" in Admin yesterday and shut system down, reseated the DK, then powered back up. Everything came up normal except for the MBs that I can't access. Both visually (in laptop Admin) and aurally(phone admin) the system says that the boxes are there but I can not get into them & the AA gives a "that is invalid entry" when trying to access station from the AA. Will a plug & play help this?? We have to do something here, we're still on square one. Thanks Rockford VoIP

Re: Adding MBs won't come back #180511 05/13/05 05:53 AM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	Looks like you may have database problems. You can try using the vmbedit command. I'll email with some stuff.

Page 1 of 2

Moderated by Carlos#1, phonemeister

Hop To

Link Copied to Clipboard

atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Adding MBs won't come back