web statisticsweb stats

Business Phone Systems

Products from our Sponsors
Previous Thread
Next Thread
Print Thread
Rate Thread
#176254 10/03/11 06:16 AM
Joined: Jan 2011
Posts: 81
Member
Member
Offline
Joined: Jan 2011
Posts: 81
Is there a way to have an incoming call to a DID number that is programmed to an employee's extension (employee's extension is set to CALL FWD ALL to an external number) drop the connection to the DID trunk after the call has been connected to the external number so that the DID trunk line does not remain in use? In our setup, the incoming call to the DID number first goes to our Dial-by-Name Directory and then the caller selects the employee's extension that is set on CALL FWD ALL to an external number. Right now, when a call comes into the DID number to the aforementioned employee, both the DID line and 1 of our 5 outgoing lines (see setup details below) are used up.

System Information
-Digital Key Bx 818
-Circuit Cards: MPD, OCD, CHL, SHD, ULD, DID
-SBM 7.21
-emaGEN (not sure which version)
-6 analog phone lines total; 5 in inbound/outbound hunt group; 1 DID line to Dial-By-Name Directory
-Call Forwarding is enabled by telco provider and working properly

Thanks in advance!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#176255 10/04/11 05:53 AM
Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281
No. You would have to call forward from the telephone company.

#176256 10/04/11 06:13 AM
Joined: Jan 2011
Posts: 81
Member
Member
Offline
Joined: Jan 2011
Posts: 81
Understood. Thanks.


Moderated by  SSPhone 

Link Copied to Clipboard
Newest Topics
Tone Commander Flashing Light 2000 practice?
by morephones - 12/08/24 08:59 PM
New Advertiser: Lumary
by Toner - 12/05/24 04:58 PM
CFNA from InMail does not ring phone
by Yoda - 12/05/24 03:44 PM
1A2 Shoebox KSU "Relay" function help
by Rupert - 12/04/24 12:25 AM
Forum Statistics
Forums84
Topics94,446
Posts639,573
Members49,823
Most Online5,661
May 23rd, 2018
Newest Members
Sandrino, micro, nurelion, FooF, brianorbrain
49,823 Registered Users
Top Posters(30 Days)
Toner 5
tim10 4
Geli 3
C5Z 2
Who's Online Now
1 members (morephones), 76 guests, and 20 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0