|
|
Joined: Apr 2011
Posts: 11
Member
|
OP
Member
Joined: Apr 2011
Posts: 11 |
Story & Facts:
Moved My Client's KX-TA824 & TVA-50 to their new office this weekend. All was great, crimped all my lines and everything worked perfectly. Except today I called to see how everything was going and I noticed that even though I dialed ext:101, the system sent me to 110. No big deal, hit * and go back to 101, same thing. Immediately I was thinking DTMF, called from my cell phone, and it works fine. However when calling from my VOIP Phone, Optimum Voice, DTMF is either distorted or coded improperly. Going to head down tomorrow with my Fluke Digit Grabber, I hope I can confirm this. Any thoughts, can FiOS fix the issue, is it my carrier, DTMF amplifiers, scrubbers, anything you can think of. I know you might be guessing but anyone have this happen to them before?
Thanks Carl
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2007
Posts: 1,217
Member
|
|
Member
Joined: Jan 2007
Posts: 1,217 |
The tva50 has live dtmf tracing in the programming software.
I had a customer who had 4 lines from some cheap provider, had the same problem you're having. they also had one AT&T line for fax. The DTMF problem followed the cheap lines no matter what port they were on, the AT&T line was fine no matter what port. Reported it to the provider and they fixed it.
Aaron
|
|
|
|
|
Joined: Aug 2009
Posts: 1,116
Member
|
|
Member
Joined: Aug 2009
Posts: 1,116 |
Take a hard look at loop current .
|
|
|
|
|
Joined: Apr 2011
Posts: 11
Member
|
|
OP
Member
Joined: Apr 2011
Posts: 11 |
Thank you for the advice guys, I will be on site with Verizon today, but will check in and let you know what i find out.
|
|
|
|
|
Joined: Apr 2011
Posts: 11
Member
|
|
OP
Member
Joined: Apr 2011
Posts: 11 |
One Quick thought, the ONT from FiOS is supposedly 12v, old fashioned copper lines are 48v, any body ever use a step-up transformer?
|
|
|
|
|
Joined: Apr 2011
Posts: 11
Member
|
|
OP
Member
Joined: Apr 2011
Posts: 11 |
Verizon Tech came out today, ONT is 48v according to their meter. They've escalated the issue to their switching department. I'll keep everyone posted. Supposedly our lines are "POTS" via TDMS, so everything should work.
|
|
|
|
|
Joined: Aug 2009
Posts: 1,116
Member
|
|
Member
Joined: Aug 2009
Posts: 1,116 |
cjd do you work for HVT ?
|
|
|
|
|
Joined: Apr 2011
Posts: 11
Member
|
|
OP
Member
Joined: Apr 2011
Posts: 11 |
|
|
|
|
|
Joined: Aug 2009
Posts: 1,116
Member
|
|
Member
Joined: Aug 2009
Posts: 1,116 |
Hudson Valley Telephone on 9W I myself subbed for them back in the early 80's
|
|
|
|
|
Joined: Apr 2011
Posts: 11
Member
|
|
OP
Member
Joined: Apr 2011
Posts: 11 |
No, we are an IT company out of Rhinebeck.
|
|
|
|
Forums84
Topics94,344
Posts639,086
Members49,786
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
221
guests, and
93
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
